Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Wideman

Evanston,IL

Summary

Articulate and highly-skilled person that provides accurate and friendly customer service. Manages customer inquiries daily in fast-paced environment to meet deadlines while working within strict metrics. Drives loyalty and strengthens customer relationships through exceptional experiences and valuable insights. Looking To obtain a position that will utilize knowledge of Customer Service skills, initiative, independent judgment, organizational abilities and to gain more business experience.

Overview

12
12
years of professional experience

Work History

Call Center Representative

Enova International
Chicago, IL
07.2018 - Current
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Resolved complaints to satisfy customers and encourage future transactions.
  • Trained and coached new call center team members on computer systems and customer service strategies.
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Generated new and repeat sales by offering timely product, service and technical information.
  • Educated customers about product terminology, features and benefits to improve sales and customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Sales Associate/Customer Service

J.C.Penny
Niles, Illinois
11.2008 - 10.2016
  • Count money before shift starts and balance out cash draw, and all transactions at the end of shift Help customer with any questions or concerns they may have regarding merchandise Ring up customers ensuring they have receive the best service, and help in other departments if necessary
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Achieved perfect attendance and on-time record.

Education

Associate of Science - Accounting

Chicago State University
Chicago, IL
05.2017

High School Diploma -

Evanston Township High School
Evanston
06.2009

Skills

  • MS
  • Word, PC Computer, Adding Machine, Excel
  • Efficient and Detail-Oriented
  • Call Documentation
  • Issue and Complaint Resolution
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Collaborative Environments
  • Information Updates
  • Data Entry and Maintenance
  • Team-Oriented and Cooperative
  • Excellent Attention to Detail

Timeline

Call Center Representative

Enova International
07.2018 - Current

Sales Associate/Customer Service

J.C.Penny
11.2008 - 10.2016

Associate of Science - Accounting

Chicago State University

High School Diploma -

Evanston Township High School

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Kimberly Wideman