Overview
Work History
Timeline
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KIMBERLY WIEGAND

Waynesville,NC

Overview

14
14
years of professional experience

Work History

Restaurant Manager

Bogarts
Waynesville, NC
04.2016 - Current
  • Worked with FOH and BOH staff to support superior service delivery.
  • Recruited, trained and mentored new staff to deliver top-quality customer service.
  • Oversaw day-to-day operations within budget by optimizing labor, product and service strategies.
  • Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
  • Conversed with guests informally to obtain feedback on overall customer satisfaction.
  • Maintained compliance with health code and sanitation requirements.
  • Reviewed staffing levels to meet operational needs and financial objectives.
  • Responding to guest concerns and complaints to achieve positive resolution.
  • Kept dining areas, kitchen spaces and restrooms in full health and safety compliance.

Host Server

Jack City Grill
Johnson City, Tn
03.2012 - 12.2015
  • Explained details for new menu items and daily specials.
  • Demonstrated hospitality and customer service while greeting tables.
  • Delivered food and beverages promptly to customers.
  • Listened to guest needs and responded promptly for personalized service.
  • Received complaints following procedures for maximum customer satisfaction.
  • Restocked service stations to maximize availability.
  • Informed customers of ingredients and allergens to support sensible menu choices.
  • Assigned and arranged tables for large groups.

Timeline

Restaurant Manager

Bogarts
04.2016 - Current

Host Server

Jack City Grill
03.2012 - 12.2015

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KIMBERLY WIEGAND