KIMBERLY WIEGAND
Waynesville,NC
Overview
14
14
years of professional experience
Work History
Restaurant Manager
Bogarts
Waynesville, NC
04.2016 - Current
- Worked with FOH and BOH staff to support superior service delivery.
- Recruited, trained and mentored new staff to deliver top-quality customer service.
- Oversaw day-to-day operations within budget by optimizing labor, product and service strategies.
- Demonstrated leadership, exemplary customer service and friendly, professional demeanor.
- Conversed with guests informally to obtain feedback on overall customer satisfaction.
- Maintained compliance with health code and sanitation requirements.
- Reviewed staffing levels to meet operational needs and financial objectives.
- Responding to guest concerns and complaints to achieve positive resolution.
- Kept dining areas, kitchen spaces and restrooms in full health and safety compliance.
Host Server
Jack City Grill
Johnson City, Tn
03.2012 - 12.2015
- Explained details for new menu items and daily specials.
- Demonstrated hospitality and customer service while greeting tables.
- Delivered food and beverages promptly to customers.
- Listened to guest needs and responded promptly for personalized service.
- Received complaints following procedures for maximum customer satisfaction.
- Restocked service stations to maximize availability.
- Informed customers of ingredients and allergens to support sensible menu choices.
- Assigned and arranged tables for large groups.
Timeline
Restaurant Manager
Bogarts
04.2016 - Current
Host Server
Jack City Grill
03.2012 - 12.2015