Kimberly Wilbert
Woodbridge,VA
Summary
High-energy CSA offering over 10 years of retail experience. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach. Committed and hardworking CSA with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
11
11
years of professional experience
Work History
Retail Cashier & Sales Floor Support
Nordstrom
03.2023 - Current
- Set and achieve sales goals, build lasting relationships with customers, provide honest and confident feedback, seek fashion and product knowledge, keep the department customer ready, grow relationships by opening new Nordstrom Rewards program accounts.
Receptionist
Runal
01.2017 - Current
- Schedule meetings, conferences, and order meals, organize detailed information for each account, handle inbound telephone calls, respond to customer requests.
Administrative Receptionist
credexchange
09.2013 - 08.2017
- Coordinate travel arrangements, handle high volumes of multi-line inbound telephone calls, schedule and coordinate meetings and appointments.
Preschool Teacher
Kindercare Learning Center
09.2013 - 06.2017
- Keep records on individual children, read to children and teach them various activities, organize and store toys and materials, instruct children in health and personal habits, communicate with parents or guardians, teach basic skills, observe and evaluate children's performance and behavior.
Teller/Relationship Banker
BB&T bank
03.2013 - 12.2016
- Process customer transactions, cross-sell branch banking products, ensure outstanding client service, oversee ATM custodian initiatives, vault custodian, and as Policy and Procedure Champion, demonstrate a genuine client-centric service culture, engage customers in conversation, ensure cash drawer is balanced.
Education
Bachelor of Science in Business Administration -
George Mason University
Fairfax, VA06.2016
Skills
- Excellent written and oral communication skills
- Develops positive workplace relationships
- Detail oriented
- Accounting & bookkeeping
- Decision making
- Patience
- Creativity
- Editing
- Writing
- Teamwork
- Communication
- Customer service
- Exchanges and Refunds
- Product Upselling
- POS System Operation
- Merchandise Stocking
- Bagging and Packaging
- Order Processing
- Upselling
- Display Setup
- Customer Needs Assessment
- Verbal and Written Communication
- Store Opening and Closing
- Display Preparation
- Cash Handling
- Sales Goals Attainment
- Merchandise Loading and Unloading
- Teamwork and Collaboration
- PoS Systems Operation
Timeline
Retail Cashier & Sales Floor Support
Nordstrom
03.2023 - Current
Receptionist
Runal
01.2017 - Current
Administrative Receptionist
credexchange
09.2013 - 08.2017
Preschool Teacher
Kindercare Learning Center
09.2013 - 06.2017
Teller/Relationship Banker
BB&T bank
03.2013 - 12.2016
Bachelor of Science in Business Administration -
George Mason University
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