Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Kimberly Wilcox

Putnam,CT

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

Ralph Lauren
06.2024 - Current
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Developed recruitment strategies to attract top talent and enhance candidate experience.
  • Collaborated with department heads to identify staffing needs and create job descriptions.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted regular coaching sessions, mentoring staff on best practices in customer service techniques.

Assistant Manager

Athleta
06.2023 - 06.2024
  • Implemented sales initiatives that contributed to achieving monthly revenue targets.
  • Analyzed customer feedback to identify trends and recommend process improvements.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Analyzed sales data to identify trends, providing actionable insights for targeted marketing efforts.
  • Assisted sales team with completing customer transactions and managing issues.
  • Collaborated with cross-functional teams to align goals and project objectives.
  • Facilitated smooth transitions during periods of change by providing guidance and support to staff members affected by organizational restructuring or policy updates.
  • Fostered culture of continuous improvement through employee training programs.

Assistant Manager

Michael Kors
11.2020 - 05.2023
  • Supervised daily operations to enhance team performance and customer satisfaction.
  • Developed training materials to improve staff onboarding and product knowledge.
  • Collaborated with management on visual merchandising strategies to optimize store presentation.
  • Monitored inventory levels, ensuring accurate stock management and timely replenishment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Assistant Manager

Wilsons Leather
01.2018 - 12.2020
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Collaborated with sales team to develop effective promotional strategies and enhance customer engagement.
  • Assisted sales team with completing customer transactions and managing issues.
  • Oversaw inventory management systems, ensuring accurate tracking and timely replenishment of supplies.

Education

Associates Architecture - Architecture

Three Rivers
Norwich

Certificate - Cosmetology

Paul Mitchell
Cranston, RI
12-2017

High School Diploma -

Ellis Tech
Danielson, CT
06-2014

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Time management
  • Policy enforcement
  • Succession planning
  • Verbal and written communication
  • Hiring and training

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Diversity and Inclusion Certified Trained
  • Receives 100% on customer surveys for excellent customer service

Certification

  • Licensed Cosmetologist - 2019-Present

Timeline

Assistant Manager

Ralph Lauren
06.2024 - Current

Assistant Manager

Athleta
06.2023 - 06.2024

Assistant Manager

Michael Kors
11.2020 - 05.2023

Assistant Manager

Wilsons Leather
01.2018 - 12.2020

Associates Architecture - Architecture

Three Rivers

Certificate - Cosmetology

Paul Mitchell

High School Diploma -

Ellis Tech

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