Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Wiles

Nebo,KY

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

24
24
years of professional experience

Work History

Cashier

Walmart
09.2001 - 12.2001
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Radiographic Technologist

Trover Clinic
03.1992 - 08.1995
  • Bolstered overall departmental efficiency by identifying opportunities for process improvements and implementing changes where necessary.
  • Contributed to the improvement of departmental processes by providing valuable input based on experience and expertise in radiographic technology.
  • Ensured consistent image quality by performing routine maintenance checks on all radiology equipment.
  • Enhanced diagnostic accuracy by consistently following proper imaging protocols and techniques.
  • Reduced patient anxiety by explaining procedures thoroughly and addressing concerns with empathy and professionalism.
  • Demonstrated a strong commitment to patient privacy by maintaining strict confidentiality of all information in accordance with HIPAA regulations and institutional policies.
  • Optimized patient positioning to obtain accurate diagnostic images while minimizing discomfort during examinations.
  • Assisted radiologists in advanced imaging procedures such as fluoroscopy, computed tomography, and magnetic resonance imaging.
  • Improved patient care by providing high-quality radiographic images and maintaining precise documentation.
  • Maintained safe radiation levels through strict adherence to guidelines, regulations, and best practices in radiologic technology.
  • Continuously updated professional knowledge through participation in educational workshops, conferences, and training sessions.
  • Supported team members during peak workload periods or staff shortages, demonstrating adaptability in dynamic situations.
  • Performed radiographic imaging procedures according to established protocols.
  • Evaluated images for technical quality and accuracy.
  • Explained imaging procedures to patients, offering comfort and assistance.
  • Assisted radiologist in performing special imaging procedures.
  • Followed radiation safety measures and used protection devices to prevent harm to patients or staff.
  • Utilized knowledge of anatomy, physiology and radiation protection to produce quality radiographs.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
  • Participated in continuing education programs related to radiology.
  • Complied with HIPAA and company regulations to maintain confidentiality regarding patient health data and medical records.
  • Trained and supervised new radiologic technologists and technicians.
  • Operated radiologic equipment to obtain images of body structures.
  • Sanitized scanning machines after each patient to prevent spread of germs and illnesses.
  • Assisted in diagnosis of disease and injury through radiologic examinations.
  • Administered various doses of radiation to obtain desired images.

Surgical Dental Assistant

Dr. Tucker/Dr. Reed
08.1988 - 03.1989
  • Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
  • Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
  • Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
  • Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
  • Aided in precise diagnosis by efficiently performing diagnostic imaging tasks such as x-rays and impressions.
  • Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
  • Improved surgical efficiency with timely sterilization and organization of dental instruments.
  • Facilitated effective communication between patients, dentists, and other team members to ensure seamless coordination of care.
  • Actively contributed to a positive and productive work environment by fostering strong relationships with colleagues and promoting teamwork.
  • Enhanced patient comfort by providing attentive pre-operative care and preparation.
  • Educated patients on proper oral hygiene techniques, contributing to improved long-term health outcomes.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
  • Monitored patient comfort and safety during dental procedures.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Staged tray for procedures by arranging dental instruments and equipment.
  • Prepared patient X-rays and images for review by dentist.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Exposed, developed and mounted dental x-rays.

Ward Clerk

Regional Medical Center
07.1980 - 09.1985
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy Emergency department.
  • Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
  • Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
  • Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
  • Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
  • Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
  • Expedited registration processes by accurately entering patient demographic data into electronic health record system.
  • Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
  • Ensured timely delivery of laboratory results by tracking orders and following up on pending tests when necessary.
  • Boosted patient safety through vigilant monitoring of visitor access to the ward area according to hospital guidelines.
  • Optimized workflow within the ward by creating efficient systems for organizing paperwork such as forms and charts.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Managed incoming calls and directed to appropriate department.
  • Maintained current and accurate medical records for patients.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Provided information for patient admissions and discharges to foster timely processing.
  • Processed lab paperwork and requests according to physicians' orders.
  • Enhanced office productivity by handling high volume of callers per day.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.
  • Maintained a clean and organized work environment, facilitating efficient workflow for the entire ED team.
  • Improved patient satisfaction by efficiently managing and maintaining medical records and vital documents.
  • Provided compassionate assistance to patients experiencing emotional distress during their time in the ED ward.
  • Facilitated communication between patients'' families and healthcare professionals, ensuring transparent updates on their loved ones'' status.
  • Contributed to team efficiency by cross-training in various departmental roles when necessary, increasing overall versatility within the ED ward staff members.
  • Enhanced communication between nurses, physicians, and other hospital staff by promptly relaying important information.
  • Aided in reducing patient anxiety by providing support and answering any questions they had during their stay in the ED ward.
  • Monitored critical lab results closely, alerting appropriate medical personnel immediately upon detection of potential complications or concerns related to patient care.
  • Managed high-pressure situations with composure, prioritizing urgent requests from healthcare professionals.
  • Ensured patient confidentiality by adhering to HIPAA regulations during record management tasks.
  • Utilized multiple PC applications throughout day.
  • Assisted in maintaining accurate inventory of medical supplies through regular checks and timely ordering.
  • Reduced wait times by coordinating room assignments and bed availability.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy Emergency department.

Waitress

Polly’s Restaurant
05.1978 - 12.1978
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Inspected dishes and utensils for cleanliness.

Education

Vocational - Radiography

Madisonville Vocational Technical School
Madisonville, KY
06.1992

High School Diploma -

Webster County High School
Dixon, KY
05.1979

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Cash handling and management
  • Customer Relations
  • Cash Register Operation
  • Written and verbal communication
  • Organizational abilities
  • Order Taking
  • Professionalism and Courtesy
  • Basic Math Competence
  • Payment Processing
  • Product restocking
  • Refunds and exchanges
  • Product Knowledge
  • Conflict Resolution
  • Complex Problem-Solving
  • Cash Drawer Balancing
  • Payment Collection
  • POS Systems
  • Refund handling
  • ID Verification

Timeline

Cashier

Walmart
09.2001 - 12.2001

Radiographic Technologist

Trover Clinic
03.1992 - 08.1995

Surgical Dental Assistant

Dr. Tucker/Dr. Reed
08.1988 - 03.1989

Ward Clerk

Regional Medical Center
07.1980 - 09.1985

Waitress

Polly’s Restaurant
05.1978 - 12.1978

Vocational - Radiography

Madisonville Vocational Technical School

High School Diploma -

Webster County High School

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Kimberly Wiles