Kimberly Wiley
Lincoln,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Calm and compassionate professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately relaying information to public safety personnel.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher II
Placer County Sheriff's Office
02.2012 - Current
- Answer emergency and non-emergency calls for law enforcement, fire and other county services
- Prioritize calls and dispatch public safety units as needed
- Perform a variety of technical and clerical law enforcement support duties related to taking law enforcement, fire and medical emergency requests for service from the public
- Track and dispatch field units as appropriate
- Gather, record, maintain, retrieve and distribute law enforcement data and information
- Enter reports and data into a variety of automated law enforcement records systems, ensuring that the records and information are accurate, clear and comprehensive for law enforcement personnel and the general public
- Be knowledgeable of applicable policies, procedures and work methods associated with assigned duties
- Perform other related duties as required
Public Safety Dispatcher II
Lincoln Police & Fire
02.2009 - 02.2012
- Answer emergency and non-emergency calls for police, fire and other city services
- Prioritize calls and dispatch public safety units as needed
- Perform a wide variety of technical and clerical law enforcement support duties related to taking police, fire and medical emergency requests for service from the public
- Track and dispatch field units as appropriate
- Gather, record, maintain, retrieve and distribute law enforcement data and information
- Enter reports and data into a variety of automated law enforcement records systems, ensuring that records and information are accurate, clear and comprehensive for law enforcement personnel and the general public
- Be knowledgeable of applicable policies, procedures and work methods associated with assigned duties
- Perform other related duties as required
Education
Some College (No Degree) - General Studies
Diablo Valley College
Pleasant Hill, CAHigh School Diploma -
Antioch High School
Antioch, CA06.1991
Some College (No Degree) - Public Safety Dispatcher POST Academy
Los Medanos College
Pittsburg, CASkills
- Multitasking Abilities
- Attention to Detail
- Organizational Skills
- Task Prioritization
- Effective Communication
- Data Entry
- Professional Demeanor
- Adaptability and Flexibility
- Law Enforcement Collaboration
- Stress Tolerance
Certification
California Basic, Intermediate, Advanced POST
Timeline
Public Safety Dispatcher II
Placer County Sheriff's Office
02.2012 - Current
Public Safety Dispatcher II
Lincoln Police & Fire
02.2009 - 02.2012
Some College (No Degree) - General Studies
Diablo Valley College
High School Diploma -
Antioch High School
Some College (No Degree) - Public Safety Dispatcher POST Academy
Los Medanos College
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