Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Kimberly Wilkins

Cleveland,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Committed Executive Housekeeper whose superior work ethic and ability to build a team of dedicated cleaning staff spans over 6 years in hospitality industry. Focused on enhancing overall guest experience by providing superior and timely room cleaning.

Overview

6
6
years of professional experience

Work History

Executive Housekeeper

Drury Inn & Suites
10.2021 - Current
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
  • Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
  • Picked up trash from parking lot and garden areas to keep those areas free of debris.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
  • Streamlined weekly cleaning schedule for 20 employees.
  • Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.

General Manager

Motel 6
09.2021 - 10.2021
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Housekeeping Supervisor

Clarion Hotel
11.2017 - 10.2021
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Managed laundry sorting, washing, drying and ironing.

Room Attendant

Home2 Suites By Hilton
03.2017 - 11.2017
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Replenished guest room water glasses, toiletries, and paper products.
  • Responded to guest requests for assistance, toiletries and personal care items.
  • Maintained linen cart so that it was neat and organized.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Promptly delivered extra linens, paper products and toiletries to guest rooms upon request.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Maintained inventory of items that were placed in each guest room.
  • Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.

Education

MBA - Business Administration And Management

Columbia College
Columbia, MO

Bachelor of Arts - Business Administration

Columbia College
Columbia, MO

Skills

  • Executive Calendars
  • Time Management Expertise
  • Staff Management
  • High Customer Service Standards Adherence
  • Staff Scheduling
  • Organized Leadership
  • Safety and Sanitation
  • Daily Facility Operations
  • Guest Satisfaction
  • Budget Compliance
  • Housekeeping Management
  • Cost Control
  • Expense Tracking
  • Active Listening
  • Quality Assurance
  • Inventory Restocking
  • Laundry Oversight
  • Proficiency in Cleaning Techniques
  • Inventory Control
  • Room Inspections
  • Daily Progress Reports
  • Client Privacy
  • Recruiting and Interviewing
  • Room and Public Space Cleaning
  • Room Maintenance Scheduling
  • Guest Service and Support
  • Storage Area Management
  • Guest Request Response
  • Lost and Found Management
  • Electronic Communication
  • Customer Inquiry and Response
  • Deep Cleaning Protocols
  • COVID-19 Safety Procedures
  • Replenish Supplies

Accomplishments

Passed every annual Quality Assurance inspection from 2017 to 2022

Timeline

Executive Housekeeper

Drury Inn & Suites
10.2021 - Current

General Manager

Motel 6
09.2021 - 10.2021

Housekeeping Supervisor

Clarion Hotel
11.2017 - 10.2021

Room Attendant

Home2 Suites By Hilton
03.2017 - 11.2017

MBA - Business Administration And Management

Columbia College

Bachelor of Arts - Business Administration

Columbia College

Similar Profiles

CREATE PROFILE
Kimberly Wilkins