Kimberly Will
Eureka,California
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Reliable individual proudly offering 20 years of experience fostering repeat customers through consistent, professional service. Dedicated to creating inviting environment for both guests and staff.
Overview
11
11
years of professional experience
Work History
Bar Manager, Restaurant Manager, Event Coordinator
Makai Island Kitchen And Groggery
09.2020 - 09.2023
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed and motivated employees to be productive and engaged in work.
- Performed event coordination for larger parties and gatherings.
Bar and Restaurant Manager, Server, Bartender
Splash
03.2017 - 12.2019
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
Bartender
The Speakeasy
04.2012 - 06.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Eureka Senior High School
Eureka, CAPhilosophy
California State University - Long Beach
Long Beach, CAAssociate of Applied Science - General Studies
Cabrillo College
Aptos, CA08.2019
Skills
- Bar Management
- Customer Relations
- Inventory Management
- Event Coordination
- Restaurant Management
- Staff Training
- Training and Mentoring
- Operations Management
Timeline
Bar Manager, Restaurant Manager, Event Coordinator
Makai Island Kitchen And Groggery
09.2020 - 09.2023
Bar and Restaurant Manager, Server, Bartender
Splash
03.2017 - 12.2019
Bartender
The Speakeasy
04.2012 - 06.2016
Eureka Senior High School
Philosophy
California State University - Long Beach
Associate of Applied Science - General Studies
Cabrillo College
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