Kimberly Willborn
Weatherford
Summary
Customer-focused professional with a proven ability to remain calm and effective in high pressure situations. Highly skilled in multi-tasking, clear communication, problem solving and de-escalation tactics using professionalism and empathy. Demonstrates strong leadership, sound judgment, and the ability to work independently with minimal supervision. Known for reliability, adaptability, and building trust quickly with customers and team members.
Overview
11
11
years of professional experience
Work History
Hotel Supervisor
Cobblestone Inn & Suites
04.2024 - 10.2025
- Supervised daily hotel operations, ensuring high standards of guest service and satisfaction.
- Trained and mentored staff to enhance performance and maintain consistent service quality.
- Coordinated scheduling for front desk and housekeeping teams to optimize workflow and resource allocation.
- Resolved guest complaints promptly, maintaining a positive reputation for the hotel through effective communication.
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Oversaw inventory management, minimizing waste and optimizing cost control measures.
Store Associate
BOWIE'S
08.2023 - 04.2024
- Managed inventory levels, conducting regular stock counts and restocking shelves as needed.
- Operated point-of-sale systems, processing transactions accurately and swiftly.
- Assisted in visual merchandising, ensuring appealing product displays to enhance customer experience.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Inbound Call Agent
ICR
12.2020 - 08.2021
- Managed and assisted inbound calls for Un-Employment services.
- Managed high-volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Documented customer interactions, maintaining detailed records for future reference and quality assurance.
- Collaborated with team members to streamline processes, improving overall call handling efficiency and response times.
- Navigated multiple computer systems simultaneously while assisting customers, demonstrating strong multitasking skills.
- Streamlined call handling process for improved efficiency and reduced wait times.
Waitress
Alejandra's
04.2015 - 08.2019
- Provided friendly and efficient service in a fast-paced environment.
- Assisted with menu knowledge to enhance customer dining experience.
- Collaborated with team members to maintain cleanliness and organization.
- Handled customer orders accurately and processed transactions promptly.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
Novice ISD
Novice, TX05-2015
Skills
- Strong multitasking
- Problem-solving
- Excellent communication
- Critical thinking
- Complaint resolution
- De-escalation techniques
Timeline
Hotel Supervisor
Cobblestone Inn & Suites
04.2024 - 10.2025
Store Associate
BOWIE'S
08.2023 - 04.2024
Inbound Call Agent
ICR
12.2020 - 08.2021
Waitress
Alejandra's
04.2015 - 08.2019
High School Diploma -
Novice ISD