Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Willen

Fenton,MO

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

4
4
years of professional experience

Work History

Sales Manager

SABRE
02.2020 - 05.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Called/emailed 7000 accounts. Made up to 50 calls a day to account customers
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Led successful sales reps by providing motivational coaching and performance-based incentives.
  • Provided knowledge of all products to accounts
  • Attended trade shows and showed new product as well as existing
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Created compelling presentations that highlighted product features/benefits to potential clients while addressing their pain points directly.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Helped and worked in customer service at times to diffuse any issues as well as knowledge on product and help decide what product would be the best fit for the customers needs.
  • Trained employee to manage for law enforcement training program.

Bartender

Open Concept
2022 - 2024
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

Education

Human Services

Columbia College
Saint Louis MO

St. Charles Community College
St. Charles, Mo

Skills

  • Relationship Building
  • Sales team training
  • Goals and performance
  • Product Knowledge
  • Sales Presentations
  • Positive and upbeat
  • Account Management
  • Rapport and relationship building
  • B to B sales
  • Salesforce
  • Customer Service and Customer Order Management
  • Lead Identification and Generation
  • Networking Events

Timeline

Sales Manager

SABRE
02.2020 - 05.2024

Bartender

Open Concept
2022 - 2024

Human Services

Columbia College

St. Charles Community College

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Kimberly Willen