Kimberly Willes
Palatine
Summary
Dynamic professional with a proven track record at Forward Air, excelling in operational reporting and customer support. Known for enhancing data accuracy and improving customer satisfaction through effective problem-solving and collaboration. Strong attention to detail and a positive attitude drive success in fast-paced environments. Professional with strong organizational and time-management skills, well-prepared for operational roles. Demonstrates focus on team collaboration, adaptability to changing needs, and results-driven approach. Skilled in process optimization and effective communication, ensuring smooth daily operations. Known for reliability and ability to support team goals efficiently.
Overview
40
40
years of professional experience
Work History
Operations Assistant/Customer Service Representative
Forward Air
12.2004 - 03.2025
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Prepared and delivered operational performance reports to inform management.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Enhanced data accuracy by overseeing transition to new database management system.
- Assisted with preparation of operational reports, providing insights for strategic planning sessions.
- Completed daily logs for management review.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Payroll Manager/Benefits Coordinator
Roesch Management
06.1980 - 09.2004
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Responded to employee inquiries to provide assistance with payroll-related questions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Calculated deductions and processed payroll for employees.
- Reviewed time records for 200 employees to verify accuracy of information.
- Managed a team of payroll specialists, providing training and guidance to ensure timely and accurate payroll processing.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Collaborated with HR and Finance departments for seamless integration of new hires into the payroll system.
- Processed retroactive pay adjustments and other special payments to make up for compensation shortfall in previous pay period.
- Processed payroll garnishments such as tax liens and child support.
- Reduced errors in payroll data entry by implementing automated systems and providing thorough training to staff members.
- Partnered with IT professionals to develop custom software solutions tailored specifically for company''s unique payroll needs.
- Managed year-end payroll activities, ensuring timely and accurate W-2 distribution.
- Facilitated transition to new payroll system, minimizing disruptions and maintaining payroll continuity.
Education
Accounting
Proviso West High School
Hillside, IL06-1982
Skills
- Attention to detail
- Positive attitude
- Professional and friendly
- Customer support
- MS office
- Operational reporting
- Administrative support
- Policy and procedure adherence
- Document preparation
- Schedule coordination
- Documentation and reporting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Assistant/Customer Service Representative
Forward Air
12.2004 - 03.2025
Payroll Manager/Benefits Coordinator
Roesch Management
06.1980 - 09.2004
Accounting
Proviso West High School
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