KIMBERLY WILLIAMES
Fime
ATLANTA,US
14
years of professional experience
Focused and driven sales management professional offering over 20 years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories, and revealing customer needs.
Professional sales expert with proven track record in driving revenue growth and client satisfaction. Known for strong team collaboration, adaptability, and delivering consistent results. Skilled in relationship building, strategic planning, and leveraging CRM tools. Highly reliable and driven to meet and exceed targets.
Work History
Senior Inside Sales Representative
2 Years 6 Months- Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
- Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.
- Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
- Generated high-quality leads through targeted prospecting activities such as cold calling, email campaigns, and social media outreach.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Senior Sales Executive
6 Years 2 Months- Manage renewal pipeline to achieve sales goals; foster client relationships for revenue growth.
- Identify upsell opportunities and secure new accounts; enhance customer satisfaction.
- Collaborate with teams to resolve issues; improve client retention and service quality.
- Develop client relationships in payment industry; deliver tailored solutions within budget.
- Increased sales by 30% through strategic relationship building and customer engagement.
- Cultivated strong relationships with clients, leading to a 30% increase in customer retention and recovery of previous sales losses.
- Partnered with cross-functional teams to address customer inquiries, enhancing overall satisfaction and streamlining issue resolution.
- Leveraged data-driven insights to identify up-sell opportunities, contributing to sustained revenue growth and improved client engagement.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
INSIDE SALES ACCOUNT MANAGER
1 Year 5 Months- Cold called more than 125 potential customers daily maintained solid 75% conversion rate on leads.
- Reached out to dormant accounts to re-engage customers and increase revenue.
- Establish contracts, including pricing structures and service terms.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
INSIDE SALES ACCOUNT MANAGER
5 Years- Transitioned an average of eighty leads into paying customers per month.
- Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
- Emphasized product features based on analysis of customer needs.
- Motivated to Generate and increase sales while delivering top-notch customer service.
- Representative who consistently exceeds revenue goals.
- Recognized as top sales generator, increasing sales level by 70% in 2011-2016.
Education
Business Administration - Some College
Skills
Sales Management (Experienced)
Account Management
CRM
Salesforce
Microsoft Dynamics
Lead Generation
Business Development
Microsoft Office
Customer Service
Sales Strategy
Account Retention
Relationship Building
Sales Analysis
Contract Negotiation
Negotiation Skills
Strategic Planning
Client Onboarding
Sales Forecasting
Data Analysis.
Sales presentations
Customer relationship building
Effective negotiation
Objection handling
Pipeline management
Customer service management
Client support
Cross-functional collaboration
Problem-solving abilities
Problem-solving
Time management
Teamwork and collaboration
Database management
Accomplishments
- Received twelve consecutive 'exceeds expectations' ratings on performance reviews
- Consistently exceeded daily sales targets with an average of $10,000 in sales each day
- Surpassed all sales goals by 25% for Southeast Region. Increased sales by 15% over a two-year period
- Met monthly sales goals for 60 months straight
- Won Sales Associate of the Month 15 times over the course of two years
- Exceeded department KPIs by 20% 24 months in a row
Languages
English
Native or Bilingual
Timeline
Senior Inside Sales Representative
Fime
2024.04 - CurrentRead More
Senior Sales Executive
UL Solutions
2018.02 - 2024.04Read More
INSIDE SALES ACCOUNT MANAGER
First Data
2016.09 - 2018.02Read More
INSIDE SALES ACCOUNT MANAGER
Priority Payment Systems
2011.08 - 2016.08Read More
Florida Community College
Business Administration from Some College
Read More