Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

KIMBERLY WILLIAMES

ATLANTA,US

Summary

Focused and driven sales management professional offering over 20 years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories, and revealing customer needs.

Professional sales expert with proven track record in driving revenue growth and client satisfaction. Known for strong team collaboration, adaptability, and delivering consistent results. Skilled in relationship building, strategic planning, and leveraging CRM tools. Highly reliable and driven to meet and exceed targets.

Overview

14
14
years of professional experience

Work History

Senior Inside Sales Representative

Fime
04.2024 - Current
  • Developed and maintained strong relationships with key clients, leading to increased account retention and growth.
  • Collaborated with the marketing team on creating targeted sales campaigns for specific customer segments.
  • Streamlined the inside sales process by identifying inefficiencies and implementing improvements, thereby increasing productivity.
  • Generated high-quality leads through targeted prospecting activities such as cold calling, email campaigns, and social media outreach.
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.

Senior Sales Executive

UL Solutions
02.2018 - 04.2024
  • Manage renewal pipeline to achieve sales goals; foster client relationships for revenue growth.
  • Identify upsell opportunities and secure new accounts; enhance customer satisfaction.
  • Collaborate with teams to resolve issues; improve client retention and service quality.
  • Develop client relationships in payment industry; deliver tailored solutions within budget.
  • Increased sales by 30% through strategic relationship building and customer engagement.
  • Cultivated strong relationships with clients, leading to a 30% increase in customer retention and recovery of previous sales losses.
  • Partnered with cross-functional teams to address customer inquiries, enhancing overall satisfaction and streamlining issue resolution.
  • Leveraged data-driven insights to identify up-sell opportunities, contributing to sustained revenue growth and improved client engagement.
  • Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.

INSIDE SALES ACCOUNT MANAGER

First Data
09.2016 - 02.2018
  • Cold called more than 125 potential customers daily maintained solid 75% conversion rate on leads.
  • Reached out to dormant accounts to re-engage customers and increase revenue.
  • Establish contracts, including pricing structures and service terms.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.
  • Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.

INSIDE SALES ACCOUNT MANAGER

Priority Payment Systems
08.2011 - 08.2016
  • Transitioned an average of eighty leads into paying customers per month.
  • Prioritized daily workflows, including all inbound calls, quotes, and sales-related inquiries.
  • Emphasized product features based on analysis of customer needs.
  • Motivated to Generate and increase sales while delivering top-notch customer service.
  • Representative who consistently exceeds revenue goals.
  • Recognized as top sales generator, increasing sales level by 70% in 2011-2016.

Education

Business Administration - Some College

Florida Community College
Jacksonville, FL

Skills

  • Sales Management (Experienced), Account Management, CRM, Salesforce, Microsoft Dynamics, Lead Generation, Business Development, Microsoft Office, Customer Service, Sales Strategy, Account Retention, Relationship Building, Sales Analysis, Contract Negotiation, Negotiation Skills, Strategic Planning, Client Onboarding, Sales Forecasting, Data Analysis
  • Sales presentations
  • Customer relationship building
  • Effective negotiation
  • Objection handling
  • Pipeline management
  • Customer service management
  • Client support
  • Cross-functional collaboration
  • Problem-solving abilities
  • Problem-solving
  • Time management
  • Teamwork and collaboration
  • Database management

Accomplishments

  • Received twelve consecutive 'exceeds expectations' ratings on performance reviews
  • Consistently exceeded daily sales targets with an average of $10,000 in sales each day
  • Surpassed all sales goals by 25% for Southeast Region. Increased sales by 15% over a two-year period
  • Met monthly sales goals for 60 months straight
  • Won Sales Associate of the Month 15 times over the course of two years
  • Exceeded department KPIs by 20% 24 months in a row

Languages

English
Native or Bilingual

Timeline

Senior Inside Sales Representative

Fime
04.2024 - Current

Senior Sales Executive

UL Solutions
02.2018 - 04.2024

INSIDE SALES ACCOUNT MANAGER

First Data
09.2016 - 02.2018

INSIDE SALES ACCOUNT MANAGER

Priority Payment Systems
08.2011 - 08.2016

Business Administration - Some College

Florida Community College

Similar Profiles

CREATE PROFILE