Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kimberly Williams

Katy,TX

Summary

Attentive, reliable professional with an outgoing positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Results-oriented with exemplary passion for developing relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Debt Recovery Specialist

Beyond Finance
09.2019 - Current
  • Analyze client portfolios to establish efficient strategies to help clients achieve financial freedom as quickly as possible by using knowledge of banking, finance, debt management, debt settlement, credit, and wealth protection
  • Negotiate with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans
  • Work with clients to resolve accounts where debt collection efforts have been escalated by lenders or banking institutions
  • Utilize multi-tasking and communication skills with creditors and co-workers
  • Calculate acceptable percentages for settlement according to guidelines set forth by department
  • Gather and submit required documentation for approval and payment of settlements and fees

Fraud Case Processor

Us Bank
02.2015 - 07.2019
  • Investigated and researched fraud claims to determine merchant liability and recoup funds through arbitration
  • Adhered to Federal Regulations and banking policies for high-ranking financial service clients
  • Mitigated fraud loss by providing exceptional customer service and education to cardholders
  • Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes
  • Provided coaching/mentoring for new hire
  • Kept company sensitive documents secure
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Used coordination and planning skills to achieve results according to schedule
  • Gathered, arranged, and corrected research data and created digital database
  • Validated incoming data to check information accuracy

Fraud Operations Specialist

Us Bank
11.2013 - 02.2015
  • Contacted customers directly to notify of fraudulent activity and minimize impacts
  • Analyzed large amounts of data to find patterns of fraud and anomalies
  • Provided exemplary level of customer service to clients and company personnel
  • Summarized all key information regarding investigation into detailed report for delivery to client
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
  • Prepared variety of different written communications, reports and documents to ensure smooth operations

Education

Associate of Arts - Cosmetology Education

Street Hair of Design
09.1998

Skills

  • Critical Thinking
  • Investigations
  • Teamwork
  • Time Management
  • Debt Recovery
  • Organized
  • Negotiation Skills
  • Communication
  • Adaptable
  • Problem Solving
  • Strong Work Ethic
  • Customer Service
  • Strong People Skills
  • Detailed Oriented

Certification

  • All Lines Insurance Adjuster, AAA Training Unlimited (360 Course)
  • 40 hour course online.


Timeline

Debt Recovery Specialist

Beyond Finance
09.2019 - Current

Fraud Case Processor

Us Bank
02.2015 - 07.2019

Fraud Operations Specialist

Us Bank
11.2013 - 02.2015

Associate of Arts - Cosmetology Education

Street Hair of Design

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Kimberly Williams