Kimberly Williams
New York
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Gorillas
07.2021 - 04.2023
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Audited and corrected discrepancies in inventory numbers.
- Schedule and manage staff breaks
- Tracked delivery progress to identify possible delays and provide real-time updates to customer service
- Assisted staff in all areas if needed (inventory, pick/packing orders, deliveries, etc)
Inbound Team Lead
FreshDirect
03.2021 - 07.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Conduct daily huddles and translated stated goals into actions for assigned shifts
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Completed daily cycle counts to maintain accuracy of records.
- Used pallet jacks to unload shipments and move inventory
- Written daily recaps at the end of each shift (EOS)
Supervisor
Lady M Cake Boutique
12.2017 - 03.2020
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Answered phone with friendly greeting for pre-orders, questions and etc.
- Evaluated employee performance and coached and trained to improve weak areas.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Daily inventory counts for cake orders, office and store supplies
Barista Trainer
Bouchon Bakery
03.2014 - 11.2017
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Controlled line and crowd with quick, efficient service.
- Handled cash and processed payments accurately to avoid errors.
- Cleaned counters, machines, utensils, and seating areas daily.
Education
High School Diploma -
High School of Fashion Industries
New York, NYSkills
- Leadership
- Customer Experience
- Effective Communication
- Inventory Management
- Problem-Solving
- Attention To Detail
- Scheduling
- Employee Training
Certification
Food Handlers License
References
Available upon request.
Timeline
Operations Supervisor
Gorillas
07.2021 - 04.2023
Inbound Team Lead
FreshDirect
03.2021 - 07.2021
Supervisor
Lady M Cake Boutique
12.2017 - 03.2020
Barista Trainer
Bouchon Bakery
03.2014 - 11.2017
High School Diploma -
High School of Fashion Industries
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