Kimberly Williams
Inverness,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Government Operations Consultant I: Volunteer Provider Program Coordinator
Florida Department Of Health
09.2022 - Current
- Recruiting specialty providers to volunteer for the We Care program via phone, e-mail, or in-person office visit
- Client eligibility and referral paperwork
- Making appointments with volunteer specialist for clients
- Creating excel spreadsheets to be organized with clients and volunteer’s which help me to track the value of care and certifications, and to analyze volunteer specialists data to report at workforce development meetings, which may include graphs
- Inputting values into excel to be organized for quarterly and yearly reporting
- Follows up with specialist to ensure they fax completed documents with value of care and progress notes
- Dental billings: quickly learned to enter demographics and other data into HMS, Change Health Access, DentaQuest, MCNA, and Liberty
- Verify insurance through Change Health Access
- Familiar with Billing Portal in HMS Fill-in for the Store Keeper including mail pick up, date stamping incoming mail and distribution, scanning checks and eob's-explanation of benefit paperwork to a file in the J Drive, record checks and cash on the mail log, put postage on outgoing mail in the mail room, mail run, and taking deposits to bank.
Senior Clerk: Long Term Care for Covid-19
Florida Department Of Health
09.2021 - 09.2022
- Communicating with long term care facilities to collect real time data on Covid-19 staff and residents
- Inputting real time data immediately into Merlin to help aid in the analysis and tracking of Covid-19
- Inputting data into excel to track Covid-19 cases from the long-term care facilities
- Visiting long term care facilities to assess their infection prevention and control, to stop the spread of Covid-19.
- Prioritized workload effectively managing multiple tasks at once maintaining focus under pressure while meeting deadlines consistently.
Store Manager/Sales Representative
Alexander’s Uniforms
09.2017 - 09.2019
- Develop and improve the performance of my team and individuals by providing clear expectations, delivering performance feedback, and following up
- Building relationships with businesses based on their needs
- Developing strategies to improve the profit margin
- Implementing policies and procedures
- Maximize performance and expand customer base while improving my overall organizational balance
- Quarterly reporting Fulfilled purchase orders from clients immediately; accurately worked the bill and sent it up to accounts receivable to generate an invoice
- Created binders and created notes within the stores program for different groups so my team would know embroidery details, pricing of embroidery, personal discounts and if they were to be billed
- Responsible for daily emails and phone calls from or to clients for the purpose of selling uniforms, answering questions, scheduling a fitting, delivery, or show
- Attend manager and vendor meetings-giving feedback and ideas to vendors and my peers
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Assistant Rural Carrier
United States Postal Service
03.2017 - 09.2017
- Managed time effectively while navigating challenging rural terrain, ensuring timely deliveries.
- Trained quickly on five other routes as a fill in
- Assisted regular carriers in completing their routes during peak times, improving overall efficiency.
- Delivered excellent customer service to all customers
- Worked quickly and efficiently while maintaining a safe work environment.
- Sorted mail accurately and efficiently, expediting the delivery process for customers.
Caregiving
07.2016 - 02.2017
Took care of family member short-term
Lead Bank Teller
Wells Fargo Bank, N.A.
05.2013 - 07.2016
- Exercising excellent customer service in all customer interactions
- Unannounced cash audits on vault, atm, and cash drawers
- Selling products and services to consumers and businesses
- Identifying consumer needs for loans and lines of credit
- Managing and resolving customer conflicts
- Following procedures to minimize errors and reduce fraud
- Provide customers with information about products and services
- Ensure tellers are successful, have a great rapport with customers, meet their referral and sales goals, and balancing
- Open and closing, morning and nightly duties, reports, making sure tellers are within their guidelines for completing their online monthly tasks
- Coaching new hires and tellers
- Received recognition for Customer Service, Sales goals, and Fraud Prevention
- Preparing a topic to give at a morning huddle
- ATM duties and Vault handling, which included balancing, ordering, and auditing
- Ensure myself and other tellers batch correctly and find errors if needed
- Providing approvals in accordance with bank policies and procedures when needed to complete an over the limit transaction or to be the second set of eyes.
Bank Teller
Wells Fargo Bank, N.A.
11.2007 - 05.2013
- Served as a source of specialized information on a variety of matters relating to the operations, policies, and procedures of the Bank
- Greeted and assisted customers
- Data-Entry: Multi-tasked through a variety of screens while engaging the customer
- Responsible for large amounts of money and accurately maintaining counts
- Consistently meet sales goals
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Handled customer call inquiries
- Calmed angry or upset callers by repairing and sustaining trust by utilizing resources to provide solutions
- Received multiple customer recognitions for a caring and patient attitude
- Trained and coached tellers to ensure policies and procedures are followed while accurately processing transactions
- Assist Service Manager in managing the teller line
- Motivating teller line with fun games and tactics to encourage and drive sales.
Assistant Store Manager
Payless Shoe Source
09.1998 - 12.2007
- Hiring, training, discipline, and discharging of direct hires
- Greeted and assisted customers
- Maintained archive files and supplied necessary information during audits
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responsible for inventory control
- Scheduling of 5+ direct hires to ensure adequate staffing for proper customer service
- Calm angry or upset callers by showing sensitivity to issues that arose
- Received multiple customer recognitions
- Processed customer purchases through registers
- Ensuring bank deposits are accurate and complete
Education
Bachelor of Science - Business Administration
Goodwin University
East Hartford, CT12.2022
Associate of Science - Business Administration
Goodwin University
East Hartford, CT08.2021
No Degree - Accounting
Three Rivers Community College
Norwich, CT09.2014
No Degree - Accounting
Housatonic Community College
Bridgeport, CT01.2013
No degree - elementary education
central connecticut state university
05.2001
high school diploma -
ansonia high school
06.1999
Skills
- Computers: PC-Windows, data entry, Microsoft Office, Microsoft Word, Excel, internet navigation, Outlook, and e-mail etiquette HMS, Change Health Access, DentaQuest, MCNA, and Liberty
- Management: Inventory management, recruiting and hiring, employee development, great leadership ability, time management, delegation, decision making and problem solving, excellent communication skills, and team leadership
- Administrative: Excellent communication and customer service skills, excellent organizational skills, ability to work independently or as part of a team, attention to detail and accuracy, ability to prioritize; work; and multitask, self-motivated and goal oriented, ability to work effectively with diverse groups of people, excellent attendance, and punctuality
References
REFERENCES AVAILABLE UPON REQUESTS
Timeline
Government Operations Consultant I: Volunteer Provider Program Coordinator
Florida Department Of Health
09.2022 - Current
Senior Clerk: Long Term Care for Covid-19
Florida Department Of Health
09.2021 - 09.2022
Store Manager/Sales Representative
Alexander’s Uniforms
09.2017 - 09.2019
Assistant Rural Carrier
United States Postal Service
03.2017 - 09.2017
Caregiving
07.2016 - 02.2017
Lead Bank Teller
Wells Fargo Bank, N.A.
05.2013 - 07.2016
Bank Teller
Wells Fargo Bank, N.A.
11.2007 - 05.2013
Assistant Store Manager
Payless Shoe Source
09.1998 - 12.2007
Bachelor of Science - Business Administration
Goodwin University
Associate of Science - Business Administration
Goodwin University
No Degree - Accounting
Three Rivers Community College
No Degree - Accounting
Housatonic Community College
No degree - elementary education
central connecticut state university
high school diploma -
ansonia high school
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