Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kimberly Williams

Kimberly Williams

Brandon,MS

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Mortgage Collection Specialist

Trustmark National Bank
Brandon, MS
10.2023 - Current
  • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection on system of record
  • Negotiating payment terms for delinquent accounts and accurately notating the loans following departmental procedures
  • Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, loss mitigation options
  • Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action
  • Skip tracing and other specialty queues as assigned.

Community Manager & Assistant Property Manager

Stonemark
Jackson, MS
06.2016 - 09.2023
  • Pre-qualify, show and lease apartments
  • Acts as Community Bookkeeper; post rental payments, code and pay invoices, prepare monthly billing for each apartment, account for disbursement of petty cash, adjust delinquent accounts, settle delinquent accounts, prepare late notices and file evictions
  • Develops marketing strategies for leasing apartments and establishes goals for Leasing Associates.
  • Provides superior resident services, solves day-to-day problems, and maintains good relations with residents.
  • Ensures the timely completion of forms and reports, including Weekly Community Overview Report, Weekly Status Report and Monthly Report of Financial Activities
  • Enters new lease data information, including lease terms, amount of rent, demographic information, etc
  • Monitors Lease Expiration Report
  • Shops competition and prepares monthly Market Survey
  • Inspects vacant apartments for damages and cleanliness, as described in Move-In/Move-Out Procedures.
  • Legal procedures concerning delinquent accounts
  • Monthly billing of rental accounts
  • Routine purchases that are authorized in the Operation Budget
  • Weekly and Monthly Activity Reports
  • Payment of invoices and refunds of security deposits
  • Bad debt write-offs
  • Short and long-term marketing strategies.
  • Community improvements.

Education

Associate's degree - Business Administration, Management and Operations

Virginia College
12.2008

Diploma - General Studies

Bailey Magnet High School
12.2000

Skills

  • Fair Housing Regulations
  • Bookkeeping
  • Retail Management
  • Stress Tolerance
  • Paperwork Processing
  • Automated Account Review
  • Adjustment posting
  • Account Monitoring
  • Word Processing
  • Credit and collections
  • Relationship Building
  • Documentation and Recordkeeping
  • Excellent Communication
  • Decision-Making
  • Time management abilities
  • Problem-Solving
  • Organizational Skills
  • Work Planning and Prioritization
  • Training and Teaching
  • Microsoft Office
  • Administrative Experience
  • Conflict resolution abilities
  • Active Listening
  • Written Communication

Additional Information

I also have over 20 years of experience in customer service, retail sales, and management. Other jobs I have worked are as follows: Dillards - Sales Associate / part time seasonal, JC Penny - Sales Associate / part -time seasonal, St Dominic - Patient Registrar - 2/2014 - 5/2016, Entergy - Customer Service Representative - 10/2013 - 01/2015, Comcast - CAE Specialist - 9/2010 - 09/2013

Timeline

Mortgage Collection Specialist

Trustmark National Bank
10.2023 - Current

Community Manager & Assistant Property Manager

Stonemark
06.2016 - 09.2023

Associate's degree - Business Administration, Management and Operations

Virginia College

Diploma - General Studies

Bailey Magnet High School

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Kimberly Williams