Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Williams

Athens,GA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Uhaul Moving And Storage
Athens, GA
06.2020 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

bonds marine
Danielsville, GA
02.2015 - 05.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Customer Service Representative

radial/ fanatics
Melbourne, FL
01.2009 - 12.2014
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Excelled in exceeding daily credit card application goals.
  • Prevented key account losses by researching discrepancies and correcting problems.

Education

GED -

Jefferson High School
Jefferson, GA
08-2008

Skills

  • Account updating
  • Scheduling
  • Report Generation
  • Inbound and Outbound Calling
  • Data Entry
  • Appointment Scheduling
  • Product Knowledge
  • Complaint resolution
  • Product and service solutions
  • Sales closing
  • Call center procedures
  • Hospitality and accommodation
  • Problem Resolution
  • Tracking complaints
  • Filing
  • Complaint Handling
  • Active Listening
  • Order Processing
  • Payment Processing

Timeline

Customer Service Representative

Uhaul Moving And Storage
06.2020 - Current

Customer Service Representative

bonds marine
02.2015 - 05.2024

Customer Service Representative

radial/ fanatics
01.2009 - 12.2014

GED -

Jefferson High School

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Kimberly Williams