Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kimberly Williams

Grand Island

Summary

Adept at time management and problem-solving, I significantly enhanced customer satisfaction within my previous roles. My leadership and decision-making skills, honed in the US ARMY, alongside a professional attitude, have consistently improved team efficiency and service quality across roles.


Overview

18
18
years of professional experience

Work History

Line Cook

New York Beer Project
06.2024 - Current
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Prepared food items such as meats, poultry, and fish for frying purposes.
  • Plated and presented all dishes to match established restaurant standards.
  • Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Boosted employee morale through positive attitude, willingness to assist others when needed.
  • Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
  • Reduced food waste significantly by implementing innovative inventory tracking system.
  • Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
  • Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
  • Monitored food quality and presentation to maintain high standards.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.

Lead Key Holder

Dollar General Store
01.2022 - 06.2024
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
  • Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
  • Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
  • Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.

Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.

  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Performed cash, card, and check transactions to complete customer purchases.

Team Member

Burger King
02.2012 - 12.2021
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Enhanced store security measures, reducing incidents of theft and loss.
  • Reduced wait times for customers by implementing more efficient checkout process.
  • Achieved high level of customer service with thorough product knowledge and attentive assistance.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Soldier

US ARMY
01.2007 - 02.2009
  • Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
  • Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
  • Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
  • Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
  • Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
  • Ensured mission success with diligent planning, coordination, and execution of various tasks.
  • Secured and protected military property, assets, and personnel.
  • Enhanced morale, organizing recreational and team-building activities.
  • Improved kitchen efficiency by managing inventory and ordering supplies.
  • Prepared ingredients in advance to streamline cooking process.
  • Assisted head chef in menu planning, contributing to diverse culinary offerings.
  • Collaborated with kitchen staff to ensure timely service.
  • Monitored food temperatures to ensure safety and quality.
  • Worked with team to maintain high standards of hygiene.
  • Cooked meals according to dietary requirements, focusing on customer health.
  • Improved food presentation, enhancing visual appeal of dishes.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Education

Associate of Applied Science - Health Information Technology

DeVry University
Chicago, IL
05-2025

No Degree - Medical Billing And Coding Undergraduate

DeVry University
Chicago, IL
11-2021

GED -

Grand Island Senior High School
Grand Island, NY
11-2006

Skills

  • Time management
  • Attention to detail
  • Highly motivated
  • Cleaning and organization
  • Customer service
  • Reliable and trustworthy
  • Food preparation
  • Active listener
  • Professional attitude
  • Problem-solving
  • Food safety knowledge
  • Team coordination
  • Cleanliness standards
  • Leadership and decision making

Timeline

Line Cook

New York Beer Project
06.2024 - Current

Lead Key Holder

Dollar General Store
01.2022 - 06.2024

Team Member

Burger King
02.2012 - 12.2021

Soldier

US ARMY
01.2007 - 02.2009

Associate of Applied Science - Health Information Technology

DeVry University

No Degree - Medical Billing And Coding Undergraduate

DeVry University

GED -

Grand Island Senior High School
Kimberly Williams