Adept at time management and problem-solving, I significantly enhanced customer satisfaction within my previous roles. My leadership and decision-making skills, honed in the US ARMY, alongside a professional attitude, have consistently improved team efficiency and service quality across roles.
Overview
18
18
years of professional experience
Work History
Line Cook
New York Beer Project
Lockport, NY
06.2024 - Current
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Prepared and cooked full course meals based on restaurant recipes and specifications.
Prepared food items such as meats, poultry, and fish for frying purposes.
Plated and presented all dishes to match established restaurant standards.
Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Checked food temperature regularly to verify proper cooking and safety.
Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
Boosted employee morale through positive attitude, willingness to assist others when needed.
Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
Reduced food waste significantly by implementing innovative inventory tracking system.
Coordinated with front-of-house staff to ensure timely delivery of orders, enhancing customer satisfaction.
Assisted in training of new line cooks, ensuring they met kitchen's high standards quickly.
Monitored food quality and presentation to maintain high standards.
Trained new kitchen staff on food safety, preparation and cooking techniques.
Lead Key Holder
Dollar General Store
Lockport, NY
01.2022 - 06.2024
Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Contributed to team-building efforts by fostering positive relationships with coworkers and promoting a collaborative work environment.
Assisted in training new key holders, ensuring they were well-versed in company policies and procedures.
Conducted routine safety inspections throughout the premises to identify potential hazards or maintenance needs.
Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Trained and supervised new employees to apply best practices in customer service and store operations.
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Engaged in friendly conversation with customer to better uncover individual needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Used in-store system to locate inventory and place special orders for customers.
Listened to customer needs and desires to identify and recommend optimal products.
Performed cash, card, and check transactions to complete customer purchases.
Team Member
Burger King
Grand Island, NY Niagara Falls, NY
02.2012 - 12.2021
Kept work areas clean, organized, and safe to promote efficiency and team safety.
Learned all required tasks quickly to maximize performance.
Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Contributed to team success by completing jobs quickly and accurately.
Maintained productive, efficient approach to all tasks.
Developed strong customer service and product knowledge skills to enhance individual and team performance.
Operated register to process payments and collect cash payment for order totals.
Worked different stations to provide optimal coverage and meet production goals.
Addressed and resolved customer complaints in polite and professional manner.
Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Trained new team members by relaying information on company procedures and safety requirements.
Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Enhanced store security measures, reducing incidents of theft and loss.
Reduced wait times for customers by implementing more efficient checkout process.
Achieved high level of customer service with thorough product knowledge and attentive assistance.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Soldier
US ARMY
Fort Hood, TX
01.2007 - 02.2009
Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
Ensured mission success with diligent planning, coordination, and execution of various tasks.
Secured and protected military property, assets, and personnel.
Enhanced morale, organizing recreational and team-building activities.
Improved kitchen efficiency by managing inventory and ordering supplies.
Prepared ingredients in advance to streamline cooking process.
Assisted head chef in menu planning, contributing to diverse culinary offerings.
Collaborated with kitchen staff to ensure timely service.
Monitored food temperatures to ensure safety and quality.
Worked with team to maintain high standards of hygiene.
Cooked meals according to dietary requirements, focusing on customer health.
Improved food presentation, enhancing visual appeal of dishes.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Associate of Applied Science - Health Information Technology
DeVry University
Chicago, IL
05-2025
No Degree - Medical Billing And Coding Undergraduate
DeVry University
Chicago, IL
11-2021
GED -
Grand Island Senior High School
Grand Island, NY
11-2006
Skills
Time management
Attention to detail
Highly motivated
Cleaning and organization
Customer service
Reliable and trustworthy
Food preparation
Active listener
Professional attitude
Problem-solving
Food safety knowledge
Team coordination
Cleanliness standards
Leadership and decision making
Timeline
Line Cook
New York Beer Project
06.2024 - Current
Lead Key Holder
Dollar General Store
01.2022 - 06.2024
Team Member
Burger King
02.2012 - 12.2021
Soldier
US ARMY
01.2007 - 02.2009
Associate of Applied Science - Health Information Technology
DeVry University
No Degree - Medical Billing And Coding Undergraduate