Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Kimberly Williams

Charlotte,NC

Summary

Extensive finance experience in account management. Exceptional analytical skills with attention to detail, demonstrating strong skills in multitasking, organizing and communication. Fact-gathering, critical thinker with sound decision making and conflict resolution abilities. Offering solid foundation in risk analysis and keen interest in developing within this field. Brings ability to quickly grasp complex risk management concepts and strong analytical skills. Ready to use and develop data analysis and problem-solving skills in Desired Position role. Driven and analytical individual with keen eye for identifying and mitigating risks. Possesses foundational knowledge in risk management principles and strong analytical skills. Capable of delivering impactful risk assessments to enhance organizational security and efficiency. Risk management professional with solid foundation in assessing and mitigating operational risks. Proven ability to implement risk control measures that improve organizational safety and efficiency. Collaborative team player committed to achieving results and adapting to changing needs, skilled in risk assessment and regulatory compliance.

Overview

22
22
years of professional experience

Work History

Operational Risk Analyst

REPUBLIC FINANCE
05.2022 - Current
  • Make recommendations to reduce risk in line of business processes
  • Consult with business decision makers and understand their data needs
  • Evaluate business processes and determine the level of risk
  • Create reports, summaries, presentations, and process documents to display results
  • Collaborate with other team members to effectively analyze and present data
  • Collaborate with Risk Management colleagues on operational risk matters
  • (e.g., Vendor Risk Management, Compliance)
  • Assist Operational Risk Manager in keeping abreast of changes in regulatory guidance associated with Operational Risk Management
  • Maintain and update the Risks and Controls Matrix in connection with the Risk and Control Self-Assessment Process
  • Perform periodic testing of identified controls for Lines of Business and clearly document test results
  • Performs other duties and responsibilities as assigned
  • Interprets and applies procedures, ensures analysis is documented and that records are maintained
  • Assists senior level staff and management as requested
  • Informs employees on risk policies and guidelines to build a risk aware culture and practice across the organization
  • Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
  • Offered consultation on re-engineering techniques to improve process performance and product quality.
  • Measured performance against process requirements to align improvement to performance shortfalls.
  • Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
  • Facilitated knowledge sharing among team members by creating an accessible repository of relevant materials related to operational risk management best practices.
  • Provided valuable insights to senior management, presenting detailed reports on operational risks and recommended actions.
  • Enhanced communication within the organization, facilitating regular meetings between departments to discuss risk-related issues.
  • Conducted comprehensive risk assessments to identify potential threats and vulnerabilities in business operations.
  • Evaluated the effectiveness of implemented controls to maintain a strong operational risk management program.
  • Enhanced risk management frameworks by implementing effective controls and monitoring procedures.
  • Increased efficiency in risk mitigation, developing targeted action plans for addressing identified risks.
  • Strengthened internal audit processes by collaborating with cross-functional teams to address control deficiencies.
  • Implemented risk avoidance and mitigation strategies to eliminate hazards, activities and exposures that could negatively impact organizational assets.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Implemented continuous improvement initiatives, identifying areas for process optimization to reduce errors and inefficiencies related to operational risks.
  • Ensured regulatory compliance by staying updated on industry standards and incorporating them into daily operations.
  • Improved operational risk identification by conducting thorough analyses and evaluations of business processes.

Centralized Operations Specialist

REPUBLIC FINANCE
05.2020 - Current
  • View Voluntary Insurance claim documents and submit them to the Insurance Company and upload the documents into the portal
  • Manage follow up on insurance claims submitted to Insurance company
  • Contact customers on additional documents requested to ensure processing of claims
  • Process current day ach and postdated ach payments
  • Support branch network by providing outstanding customer service and producing quality work within established service level agreements
  • Adhere to all applicable regulations and company policies
  • Work closely with compliance, audit, legal, and other key partners both internal and external to the organization
  • Negotiate with Debt Settlement Agencies on behalf of Republic Finance
  • Settling 10-20 accounts a month
  • Verify Attorney Representation and negotiate arrangements and/or settlement offers to Attorney Firms
  • Negotiate Customer initiated settlements
  • Follow policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act
  • Utilized advanced analytical skills in order to resolve complex operational issues effectively.
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Continuously sought opportunities for professional development in order to remain knowledgeable about industry best practices.
  • Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Fostered culture of continuous improvement by encouraging feedback and innovative ideas from all team members.
  • Developed and maintained operational procedures to ensure compliance with industry standards and regulations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Senior Operations Support Representative

ONEMAIN FINANCIAL
10.2015 - 10.2019
  • Managed insurance cancellation request via ticket tracking system, email and general mail services
  • Fielded rejected requests to appropriate internal departments for correction and re-submission
  • Scanned client and agency documents and managed email requests
  • Analyzed and processed approval and decline of Credit Counseling Client proposals for customers who qualified for help in debt management program
  • Managed database daily for client account alters, drops broken promises and balance waivers, ensuring customers were still eligible and in compliance with guidelines and practices of debt management program
  • Performed administrative duties and prepared operational procedures to assist operations support manager.
  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Collaborated with operations team to provide excellent customer service and foster positive work environment.
  • Created and maintained well-organized electronic and hard copy files to support business processes.
  • Completed accurate and timely Type transactions in Software to maintain records and support internal audits.
  • Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
  • Complied with systems procedures, business processes, and company policies to promote workplace safety and quality.
  • Boosted morale among teammates through exceptional teamwork skills; fostering an environment of collaboration and trust that led to higher levels of overall team performance.
  • Adhered to strict safety protocols within the workplace, contributing to a safe and healthy work environment for all employees.
  • Participated in special projects as assigned by management, providing valuable insights into problem-solving initiatives throughout various domains of the business operation.
  • Maintained extensive knowledge of industry best practices, staying current on emerging trends and technologies in order to provide informed recommendations for operational improvements.
  • Collaborated with cross-functional teams to evaluate and implement process improvements, resulting in cost savings and improved service delivery.
  • Assisted in the development of training programs, leading to increased employee productivity and reduced errors.
  • Tested new software and hardware prior to deployment.

Service Processor 2

CITIGROUP
08.2002 - 10.2015
  • Researched and processed electronic and mail payments and adjustment transactions using proprietary system
  • Processed account deferments, reinstatements, and settlements
  • Managed monthly open items for Home Office Accounting
  • Balanced multiple cash drawers and preparation of funds for bank deposit
  • Collaborated with management to achieve success in feedback on new processes and efficiency implementations by testing accounts in new systems to ensure accurate posting of payments to customer accounts
  • Collaborated with various internal business groups in document organization and dissemination during acquisitions by taking on additional duties, which included additional training and overtime to bring in processes more expediently
  • Adjusted accounts for payments that had been misapplied by researching and ensuring payment was posted to correct account
  • Accelerated successful implementation of new piloted Speedpay payments system which allowed customers to make a payment through expedited payment method system
  • Collaborated with team members to improve workflow efficiency and overall productivity.
  • Served as a reliable point-of-contact for both internal colleagues and external stakeholders concerning any issues related to my area of responsibility.
  • Consistently met or exceeded performance goals set by management, reflecting a commitment to excellence in the Service Processor role.
  • Coordinated with various departments to facilitate seamless service processing operations across the organization.
  • Demonstrated flexibility when working under pressure or adapting to changing priorities during busy periods.
  • Participated in regular team meetings, collaborating on strategies for improving overall performance within our department.
  • Maintained accurate records of service transactions, ensuring proper documentation for future reference.
  • Utilized strong organizational skills while managing multiple projects simultaneously, ensuring successful completion within established deadlines.
  • Trained new employees on service processing procedures and best practices, fostering a positive work environment.
  • Handled sensitive client information with discretion, adhering to strict confidentiality policies at all times.
  • Assisted in the development of training materials for ongoing employee education and skill enhancement.
  • Contributed to process improvement initiatives by identifying areas of inefficiency and recommending solutions.
  • Provided exceptional customer service, building strong relationships with clients through effective communication and problem-solving skills.
  • Managed high-volume service requests, maintaining accuracy and timely completion of tasks.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Created and maintained detailed records of all office activities.
  • Assisted with onboarding of new employees.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Education

Accounting and Finance Courses -

Central Piedmont Community College
Charlotte, NC

Skills

  • Excel
  • Word
  • PowerPoint
  • Outlook
  • Control testing
  • Documentation review
  • Enterprise risk management
  • Audit coordination
  • Incident management
  • Compliance monitoring
  • Risk mitigation
  • Internal controls
  • Change management
  • Stress testing
  • Test scheduling
  • Operational analysis
  • Targeted risk assessments
  • Business continuity planning
  • Operational performance improvement
  • Microsoft Excel
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Effective communication
  • Adaptability and flexibility
  • Decision-making
  • Risk reporting
  • Task prioritization
  • Interpersonal skills
  • Analytical thinking
  • Professionalism

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Timeline

Operational Risk Analyst

REPUBLIC FINANCE
05.2022 - Current

Centralized Operations Specialist

REPUBLIC FINANCE
05.2020 - Current

Senior Operations Support Representative

ONEMAIN FINANCIAL
10.2015 - 10.2019

Service Processor 2

CITIGROUP
08.2002 - 10.2015

Accounting and Finance Courses -

Central Piedmont Community College

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Kimberly Williams