Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Affiliations
Timeline
Generic

Kimberly Williams

Charlotte,NC

Summary

Operational Risk Analyst with a proven ability to enhance risk management frameworks at Republic Finance. Demonstrated expertise in leveraging Excel for comprehensive operational analysis, leading to streamlined processes and significant efficiency gains. Strong skills in audit coordination and organizational capabilities have consistently resulted in strategic solutions for complex risk challenges. Committed to advancing risk management practices to drive business success.

Overview

22
22
years of professional experience

Work History

Business Control Operational Risk Analyst

REPUBLIC FINANCE
05.2022 - Current
  • Provide risk mitigation suggestions consistent with business needs.
  • Engage with business leaders to identify data requirements.
  • Assess business workflows, identifying potential risks.
  • Create reports, summaries, presentations, and process documents to display results.
  • Collaborate with other team members to effectively analyze and present data.
  • Collaborated on addressing operational risks with the Risk Management unit.
  • Aided in staying informed of changes related to Operational Risk Management regulations.
  • Update and maintain the Risks and Controls Matrix during the Risk and Control Self-Assessment Process.
  • Conducted regular assessments of identified controls for Lines of Business.
  • Handles various assigned responsibilities effectively.
  • Analyzed procedures for correct application and interpretation.
  • Supports executive team upon request.
  • Guides workforce in understanding and implementing risk policies for better compliance.
  • Created risk assessment matrices to highlight potential risks.
  • Delivered consultation services focusing on refining procedures and improving quality.
  • Evaluated operational efficiency to pinpoint areas for enhancement.
  • Ensured adherence to regulatory standards through effective control implementation.
  • Developed a comprehensive library of materials to streamline access to essential operational risk management information.
  • Offered strategic recommendations for mitigating operational risks based on comprehensive analysis.
  • Facilitated frequent meetings to address and manage organizational risks effectively.
  • Performed in-depth risk evaluations to uncover business operation vulnerabilities.
  • Examined efficacies of executed controls to uphold stringent operational risk management measures.
  • Developed risk management frameworks through efficient control measures.
  • Enhanced risk mitigation efficiency by creating targeted action plans.
  • Enhanced internal audit processes through collaboration with cross-functional teams to rectify control weaknesses.
  • Implemented risk avoidance and mitigation strategies to eliminate hazards, activities, and exposures that could negatively impact organizational assets.
  • Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
  • Implemented continuous improvement initiatives, identifying areas for process optimization to reduce errors and inefficiencies related to operational risks.
  • Performed statistical analyses to identify trends, variations, patterns and insights.
  • Developed and led risk assessment projects to assess compliance with regulatory requirements, industry standards and operating procedures.
  • Developed tools and metrics to measure the effectiveness of existing controls against identified risks.
  • Documented and reported on key risks and recommended mitigation strategies.

Centralized Operations Specialist

REPUBLIC FINANCE
05.2020 - Current
  • Reviewed voluntary insurance claim documents.
  • Oversaw the tracking of insurance claim submissions.
  • Requested additional documents from customers to expedite claim processing.
  • Executed current and postdated ACH processes accurately.
  • Ensured high-quality work while meeting established SLAs to assist the branch network.
  • Ensured compliance with all relevant regulations and company policies.
  • Established effective communication channels among key internal and external stakeholders including audit, compliance, and legal teams.
  • Collaborated with debt settlement agencies for Republic Finance.
  • Resolved up to 20 accounts monthly.
  • Confirmed legal representation and negotiated arrangements with attorney firms.
  • Conducted negotiations for resolving customer issues.
  • Adhered to policies, procedures, and relevant laws such as the Fair Debt Collection Practices Act.
  • Applied advanced analytical skills to solve intricate operational problems effectively.
  • Streamlined processes to enhance operational efficiency.
  • Pursued ongoing professional development to stay informed about industry best practices.
  • Trained new hires, creating a supportive learning environment conducive to their success.
  • Boosted team efficiency using robust communication tactics.
  • Worked with various departments to find process improvement opportunities and boost efficiency.
  • Encouraged team members to share feedback and propose innovative ideas.
  • Implemented and updated procedures to adhere to industry standards.
  • Created improvement plans aligned with goals and specifications.
  • Recommended enhancements to business systems to align with evolving demands.

Senior Operations Support Representative

ONEMAIN FINANCIAL
10.2015 - 10.2019
  • Handled insurance cancellation requests through ticket tracking system, email, and general mail services.
  • Directed rejected requests to relevant departments for correction and resubmission.
  • Handled various email requests efficiently.
  • Reviewed proposed plans for debt management approval and denial.
  • Oversaw daily database updates for client account changes, removed broken promises, and balance waivers.
  • Executed administrative tasks and drafted operational protocols to aid operations support manager.
  • Streamlined processes and implemented best practices to enhance operational efficiency.
  • Partnered with operations team to enhance customer service.
  • Managed accurate electronic and hard-copy filing systems to streamline business operations.
  • Executed precise and punctual account transactions in CATS to uphold records.
  • Enhanced accuracy by reviewing and addressing error patterns.
  • Tracked adherence to systems procedures, business processes, and company policies to ensure safety and quality.
  • Enhanced team morale through outstanding teamwork skills, contributing to an environment of collaboration and trust.
  • Followed stringent safety guidelines to ensure a risk-free workspace.
  • Contributed to special projects assigned by management, offering crucial insights into problem-solving efforts across different areas of business operations.
  • Kept current with emerging trends and technologies.
  • Worked with diverse teams to assess and implement operational enhancements.
  • Supported creation of training programs, enhancing employee performance.
  • Performed validation tests on new technology before rollout.
  • Participated in weekly team meetings discussing current projects and upcoming initiatives.

Service Processor 2

CITIGROUP
08.2002 - 10.2015
  • Researched and handled electronic and mail payments using a proprietary system.
  • Handled account deferments, reinstatements, and settlements efficiently.
  • Overlooked monthly open items list for Home Office Accounting.
  • Ensured accuracy in daily closing and fund deposit processes.
  • Worked with management to gather feedback on new processes and efficiency measures.
  • Participated in document dissemination by collaborating with various departments during company acquisitions.
  • Corrected misapplied payments by researching account histories.
  • Expedited successful roll-out of new piloted Speedpay payment system.
  • Worked with team to streamline workflow processes.
  • Designated point of contact for addressing issues related to specific responsibilities.
  • Met performance goals set by management, demonstrating commitment to excellence in Service Processor role.
  • Collaborated with different departments to ensure smooth service processing operations.
  • Maintained composure under pressure during high-demand periods.

Education

Accounting and Finance Courses -

Central Piedmont Community College
Charlotte, NC

Skills

  • Excel
  • Word
  • PowerPoint
  • Outlook
  • Control testing
  • Documentation review
  • Enterprise risk management
  • Audit coordination
  • Incident management
  • Compliance monitoring
  • Risk mitigation
  • Internal controls
  • Change management
  • Stress testing
  • Test scheduling
  • Operational analysis
  • Business continuity planning
  • Operational performance improvement
  • Microsoft Excel
  • Teamwork and collaboration
  • Problem solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Strong Concurrent Task Execution
  • Established Trustworthiness
  • Excellent communication
  • Strong Organizational Abilities
  • Cross-Functional Collaboration
  • Strong Verbal Skills
  • Adaptability and flexibility
  • Strategic Decision-Making
  • Risk reporting
  • Task prioritization
  • Interpersonal skills
  • Analytical thinking
  • Demonstrated Professionalism
  • Focused Risk Evaluations

Accomplishments

  • Achieved Result by completing Task with accuracy and efficiency.
  • Achieved Result through effectively helping with Task.

Websites

Affiliations

Neighborhood Association Vice President

Served as Church Music Director

Served with Church Outreach and Evangelism Ministry

Timeline

Business Control Operational Risk Analyst

REPUBLIC FINANCE
05.2022 - Current

Centralized Operations Specialist

REPUBLIC FINANCE
05.2020 - Current

Senior Operations Support Representative

ONEMAIN FINANCIAL
10.2015 - 10.2019

Service Processor 2

CITIGROUP
08.2002 - 10.2015

Accounting and Finance Courses -

Central Piedmont Community College

Similar Profiles

CREATE PROFILE
Kimberly Williams