Kimberly Williams
Summary
Results-driven professional with a strong work ethic and a proven ability to adapt to new challenges. Possesses exceptional interpersonal skills and excels in delivering outstanding customer service while efficiently managing multiple tasks. Committed to creating positive experiences for clients and supporting organizational objectives through effective communication and collaboration.
Overview
6
6
years of professional experience
Work History
Financial Aid Advisor
Post University
09.2024 - Current
- Advise students on FAFSA applications, scholarships, and loan options to maximize financial support
- Ensure strict compliance with federal, state, and institutional financial aid policies
- Provide tailored financial counseling to empower students and families in making informed decisions
- Collaborate with academic departments to improve financial aid accessibility and enrollment initiatives
Medicare Sales Agent (Contract)
Ehealth
04.2024 - 09.2024
- Guided clients in selecting Medicare plans tailored to their unique needs and eligibility
- Conducted sales presentations and nurtured strong customer relationships to enhance retention
- Maintained compliance with Medicare regulations while delivering transparent and ethical guidance
Customer Service Representative
Caresource
10.2022 - 12.2023
- Delivered exceptional customer support for healthcare policies and claims processing
- Resolved complex customer inquiries with efficiency, boosting satisfaction and retention
- Maintained a deep understanding of Medicaid and Medicare regulations to provide accurate information
Customer Specialist
Progressive Insurance
07.2021 - 10.2022
- Assisted policyholders with insurance coverage inquiries, billing concerns, and claims resolution
- Applied problem-solving skills to de-escalate issues and provide effective solutions
- Contributed to high customer satisfaction scores through outstanding service delivery
Customer Care Specialist
Navient
11.2018 - 02.2020
- Counseled borrowers on student loan repayment options, loan forbearance, and debt management
- Managed high call volumes while ensuring quality and efficiency in customer service
- Educated borrowers on financial literacy to improve long-term repayment success rates
Education
MBA - Human Resource Management Concentration
Louisiana State University (LSU)
05.2026
Master of Science - Management
Indiana University
INB.A. - General Studies, Social Science Concentration
Indiana University
06.2024
Skills
- Customer service optimization
- Regulatory compliance expertise
- Client relationship management
- Conflict resolution expertise
- Strong interpersonal abilities
- Data analysis
Additional Information
A results-driven professional with a passion for financial empowerment and customer success.
Timeline
Financial Aid Advisor
Post University
09.2024 - Current
Medicare Sales Agent (Contract)
Ehealth
04.2024 - 09.2024
Customer Service Representative
Caresource
10.2022 - 12.2023
Customer Specialist
Progressive Insurance
07.2021 - 10.2022
Customer Care Specialist
Navient
11.2018 - 02.2020
MBA - Human Resource Management Concentration
Louisiana State University (LSU)
Master of Science - Management
Indiana University
B.A. - General Studies, Social Science Concentration
Indiana University
Similar Profiles
Karla Peguero-FrancoKarla Peguero-Franco
Career & Programmatic Student Success Advisor at Post UniversityCareer & Programmatic Student Success Advisor at Post University
LAKIESHA BRISSETT-WILKIELAKIESHA BRISSETT-WILKIE
Lead Military Financial Aid Advisor at Post UniversityLead Military Financial Aid Advisor at Post University
Hannah TillmanHannah Tillman
Admissions Counselor at Post UniversityAdmissions Counselor at Post University