Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Williams

Raleigh,NC

Summary

Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent in customer service and support of desktop applications.

Overview

26
26
years of professional experience

Work History

Software Provider Validation and Support Specialist

North Carolina Department of Revenue
Raleigh, NC
09.2018 - 07.2023
  • Establish and maintain quality and supportive relationships with the software provider communities.
  • Identify software errors, perform research and analyze issues to determine the cause of errors.
  • Collaborate with internal form owners in the implementation of forms design, review and associated updates.
  • Review the updates to forms and the associated specifications to ensure forms are processing through the Department's backend systems as defined by the form specifications.
  • Participate in updating resources, technical specification, updates to the Letter of Intent, pertinent announcements, a list of common errors, and other information deemed necessary.
  • Provide other internal communication regarding forms development processing issues as needed.
  • Support other teams such as Electronic Filing.

Revenue Tax Technician

NC Department Of Revenue
Raleigh, NC
01.2001 - 09.2018
  • Ability to identify, locate and interpret data, policy and procedures for resolution of inquiries.
  • Understand the flow of work throughout the Department in order to identify processing problems and to locate returns and reports.
  • Demonstrate clear and concise verbal and written communication skills to articulate and explain solution.
  • Apply good judgement and decision making skills, must demonstrate the ability to deal with controversial and confidential matters tactfully.
  • Must establish and maintain effective working relationships with all customers and co-workers.
  • Ability to administer and apply tax laws under varying circumstances

Patient Account Representative

Wake Medical Center
Raleigh, NC
02.1997 - 10.2017
  • Accurately collect data associated with the patient's registration, or pre-registration.
  • Ensuring timely data collection allows a patient's treatment to proceed without undue delays.
  • Updated existing patient files with relevant information such as changes in address or contact information.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Provide unsurpassed customer service to patients and families presenting to the facility.
  • Accepted and processed customer payments and applied toward account balances.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Recorded information about status of collection efforts.
  • I used the EPIC system when it was initially implemented.

Education

Associate of Arts - Cosmetology

Sherrill's School of Cosmetology
Raleigh, NC
10-1992

High School Diploma -

W.G Enloe High School
Raleigh, NC
06-1987

Skills

  • Identify, clarify, and select appropriate tools, data, and analysis techniques to diagnose problems and develop solutions
  • Learn and apply various guidelines that are required and applicable to the work process
  • Meet strict processing deadlines with follow-up and follow-through on assignments
  • Plan, organize, and prioritize workflow, and be detail-oriented
  • Make guided decisions and recommendations on issues affecting stakeholders
  • Communicate effectively with various levels of management
  • Used Microsoft Office Suite to create spreadsheets and letters

Timeline

Software Provider Validation and Support Specialist

North Carolina Department of Revenue
09.2018 - 07.2023

Revenue Tax Technician

NC Department Of Revenue
01.2001 - 09.2018

Patient Account Representative

Wake Medical Center
02.1997 - 10.2017

Associate of Arts - Cosmetology

Sherrill's School of Cosmetology

High School Diploma -

W.G Enloe High School

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