Kimberly Willingham
Sanford,NC
Summary
Dynamic and results-driven professional with experience at Walmart, skilled in customer engagement and complex problem-solving. Proven ability to enhance team productivity and satisfaction through effective communication and strategic initiatives. Adept at managing tasks efficiently while maintaining a focus on exceptional service and operational excellence.
Overview
4
4
years of professional experience
Work History
Dental Assistant I
Sandhills Dental Career Center
01.2026 - 03.2026
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Created dental impressions for diagnostics, opposing models, and study casts to fabricate crowns, bridges, and other dental prostheses.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images
Associate
Walmart
04.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Analyzed customer data to identify trends and anticipate customer needs.
- Facilitated training sessions for new employees to ensure a smooth onboarding process.
Disney College Program Intern
Disney
01.2023 - 04.2023
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
- Participated in team-building activities that fostered a strong sense of camaraderie among fellow interns and staff members.
- Exhibited strong communication skills when interacting with diverse audiences including guests from various cultural backgrounds or age groups.
- Managed inventory control procedures to ensure accurate counts and minimize product shrinkage.
- Enhanced guest experiences by providing exceptional customer service and maintaining a positive attitude.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
Front Desk Receptionist
All About The Image Salon and Spa
12.2021 - 12.2022
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Completed data entry and filing to keep records updated for easy retrieval.
- Responded to inquiries from callers seeking information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
General Occupation Tech Dental Hygiene - Dental Hygiene
Central Carolina Community College
Sanford, North Carolina, NC05-2029
Certification - Dental Assisting/Radiography
Sandhills Community College
Pinehurst, NC03-2026
Skills
- Time management
- Complex Problem-solving
- Task prioritization
- Problem-solving
- Customer service
- Customer engagement
Timeline
Dental Assistant I
Sandhills Dental Career Center
01.2026 - 03.2026
Associate
Walmart
04.2023 - Current
Disney College Program Intern
Disney
01.2023 - 04.2023
Front Desk Receptionist
All About The Image Salon and Spa
12.2021 - 12.2022
General Occupation Tech Dental Hygiene - Dental Hygiene
Central Carolina Community College
Certification - Dental Assisting/Radiography
Sandhills Community College