Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Willis

Indianapolis,IN

Summary

Highly experienced and Certified Scrum Master with over 25 years of expertise in the IT industry. Extensive background in the entire Software Development Life Cycle (SDLC), including Agile SDLC/Scrum Framework, Waterfall methodology, and Test methodology. Consistently demonstrated strong leadership skills in IT project management, business analysis, and senior quality assurance testing. Proven track record of success in driving efficient and effective project delivery while ensuring the highest quality and client satisfaction standards.

Overview

18
18
years of professional experience
1
1
Certification

Work History

PMO Manager/Project Facilitator/Senior Business Analyst

IndyGo Public Transportation
10.2024 - Current
  • Lead a team of business analysts
  • Manage day-to-day tasks in the project management office
  • Collaborate with stakeholders, business analysts, project managers, and procurement
  • Ensuring projects adhere to standards and best practices
  • Manage project resources, which include teams, budget, timelines, and other assets
  • Create budgets and proposals
  • Help write standard Operating procedures (SOP)
  • Guide the team through the project management process
  • Analyze business needs, document requirements, manage plans, and provide recommendations to improve business functionality
  • Create project charters
  • Assist with writing and reviewing Statement of Work (SOW)
  • Create and submit purchase requisitions in D365

Technical Business Analyst

IndyGo Public Transportation
10.2022 - 10.2024
  • Lead and participate in requirements elicitation and analysis sessions to determine project requirements
  • Analyzed business needs, documented requirements, managed plans, and provided recommendations to improve business functionality
  • Worked with internal and external customers to resolve issues with existing business applications, systems, or processes and recommend alternative solutions to meet user needs
  • Assisted in developing and managing detailed projects, monitoring activities, and analyzing, implementing, and solving routine to moderately complex problems for one or more functional business areas
  • Engaged with project stakeholders to understand business needs and formulate a strategy for achieving the necessary level of quality while ensuring the strategy aligns with the company's delivery process and customer needs
  • Worked closely with the Procurement team to prepare documents for the bidding process
  • Prepared a Retention Policy for the organization
  • Knowledgeable in creating SOP, SOW, RFP, and ICE documents
  • Created materials to train new employees in PMO policies and procedures to streamline onboarding
  • Trained and Onboard new business analysts.

Technical Business Analyst, Production Support

State of Indiana (Department of Revenue)
01.2020 - 10.2022
  • Worked closely with business users and developers to define and analyze problems
  • Participated in requirements elicitation/JAD sessions
  • Lead on projects
  • Technical point of contact for user teams
  • Received solution requests from users about development or issues with software
  • Participated in a committee to determine if solution requests should be approved
  • High-level system, user, and regression testing
  • Participated in daily and monthly BA meetings
  • Helped create informative documents for the production support team and business users
  • Demonstrated the ability to understand a complex tax system
  • Run reports

Scrum Senior QA Analyst

State of Indiana (Department of Revenue)
12.2015 - 01.2020
  • Worked on the development team in a scrum environment with a scrum master and a product owner that consisted of 3-week sprints
  • Interim Scrum Master when Scrum Master was out of office
  • Created and executed test scripts from PBIs for each Sprint
  • Drafted and executed manual test scripts in Microsoft Test Manager
  • Managed the status of writing and execution of integration test scripts in TFS
  • Drafted and executed SQL queries in TOAD
  • Run jobs in UNIX/Putty
  • Participated in daily scrum meetings, sprint planning, and sprint retrospectives
  • Helped facilitate sprint reviews
  • Helped with grooming and refinement of Product Backlog Items
  • Production Support – Service Desk Tickets

Team Lead/Senior Quality Analyst

Indiana Farmers Insurance
06.2015 - 11.2015
  • Provided guidance, leadership, and expertise in testing processes and deliverables
  • Reviewed key test documents, such as the Test Plan and Test Summary Report
  • Assigned defects or test scripts to Test Analysts
  • Monitored the performance of Test Analysts
  • Provided input/coordinated with the Information Technology team to ensure the testing environment was ready/set up
  • Created reports/documents using Bugzilla for team meetings
  • Facilitated team meetings with key contacts such as managers, subject matter experts, developers, project managers, and quality assurance analysts

Scrum Senior QA Analyst

TEKsystems (Contract) State of Indiana Department of Revenue
04.2014 - 06.2015
  • Worked on the development team in a scrum environment with a scrum master and a product owner that consisted of 3-week sprints
  • Created and executed test scripts from PBIs each sprint
  • Drafted and executed manual test scripts in Microsoft Test Manager
  • Managed the status of writing and execution of test scripts in TFS
  • Drafted and executed SQL queries in TOAD
  • Participated in daily scrum meetings, sprint planning, and sprint retrospectives
  • Helped facilitate sprint reviews
  • Helped with grooming and refinement of Product Backlog Items

Test Lead/Team Lead/Senior QA Analyst

CTG (Contract) BCFORWARD (Contract) IBM (Sub-Contract) Eli Lilly
07.2007 - 04.2014
  • Led a team of ten test analysts
  • Drafted and executed test scripts for GMARS and CAPA team
  • Provided guidance, leadership, and expertise in testing processes and deliverables
  • Written key test documents, such as Test Plan and Test Summary Report
  • Helped with requirement gathering and reviewed documents for the team
  • Assigned requirements and test cases/scripts to Test Analysts
  • Monitored the performance of Test Analysts
  • Provided coordinates with the platform team to ensure the testing environment is ready/setup
  • Ensured good testing practices were followed, understanding client expectations
  • As needed, team meetings facilitated with key contacts such as managers, subject matter experts, validation engineers, and quality assurance
  • Ensured communication with project teams
  • Managed/mentored and trained junior team members
  • Provided input and estimates for test project planning and scheduling
  • Participated in requirement meetings with team members on projects
  • Worked with offshore teams on projects
  • Created CR (Change Request) using Remedy
  • Drafted and executed SQL queries
  • Used Informatica to process data

Education

Master's degree - business administration/management

INDIANA INSTITUTE OF TECHNOLOGY
Fort Wayne, IN

Bachelor's degree - business administration/management information systems

INDIANA INSTITUTE OF TECHNOLOGY
Indianapolis, IN

Associate's degree - computer information systems

IVY TECH STATE COLLEGE
Indianapolis, IN

Skills

  • Project Management
  • Requirements Elicitation
  • Business Analysis
  • Problem-Solving
  • Attention To Detail
  • Critical Thinking
  • Decision-Making
  • Leadership Skills
  • Communication Skills
  • Interpersonal Skills
  • Organizational Skills
  • Procurement
  • Onboarding
  • Application Support
  • User Stories
  • SQL
  • TFS (now Azure DevOps)
  • SharePoint
  • MS Teams
  • MS365 Office Tools
  • Team leadership
  • Agile methodology
  • Testing management
  • Scenario planning
  • Test script development
  • Writing test cases
  • Software development lifecycle
  • Defect tracking tools
  • Scrum framework
  • Manual testing expertise
  • Automation testing
  • Test execution
  • PowerPoint presentations
  • D365
  • SOP development
  • Informatica

Certification

  • PROJECT MANAGEMENT FOR TRANSIT PROFESSIONALS, Certificate
  • SCRUM ALLIANCE, Westminster, CO, Certified ScrumMaster

Timeline

PMO Manager/Project Facilitator/Senior Business Analyst

IndyGo Public Transportation
10.2024 - Current

Technical Business Analyst

IndyGo Public Transportation
10.2022 - 10.2024

Technical Business Analyst, Production Support

State of Indiana (Department of Revenue)
01.2020 - 10.2022

Scrum Senior QA Analyst

State of Indiana (Department of Revenue)
12.2015 - 01.2020

Team Lead/Senior Quality Analyst

Indiana Farmers Insurance
06.2015 - 11.2015

Scrum Senior QA Analyst

TEKsystems (Contract) State of Indiana Department of Revenue
04.2014 - 06.2015

Test Lead/Team Lead/Senior QA Analyst

CTG (Contract) BCFORWARD (Contract) IBM (Sub-Contract) Eli Lilly
07.2007 - 04.2014

Bachelor's degree - business administration/management information systems

INDIANA INSTITUTE OF TECHNOLOGY

Associate's degree - computer information systems

IVY TECH STATE COLLEGE

Master's degree - business administration/management

INDIANA INSTITUTE OF TECHNOLOGY

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