Kimberly Wilson
Maryville,MO
Summary
Upbeat, customer-focused person with 30 plus years of experience in multiple settings. Flexible and approachable, with strong organizational and time management skills. Deliver memorable customer experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
29
29
years of professional experience
1
1
Certification
Work History
In-Plant Liaison
Deluxe
07.1998 - Current
- Manage customer/representative telephone inquiries, emails, OCT's(Order Communication Tool), IM's by giving accurate product/order status information.
- Keep updated reports for open orders.
- Prepared and analyzed manufacturing reports for cost center reporting.
- Provided outstanding service to new and long-standing customers by paying close attention to details and concerns.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Trained new hires n products and services, best practices and protocols to reduce gaps.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Collaborated and spoke with entities both inside and outside of business.
- Served as key In-Plant Customer Service, liaising with various parties in support of operational excellence.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Established and communicated work priorities and managed smooth transition of work between different teams while managing order deadlines and providing team leadership.
- Optimized processes to increase productivity and efficiency while reducing corporate expenses.
- Reviewed established procedures to assess areas in need of improvement.
Bank Teller /New Accounts Representative
US Bank
01.1996 - 07.1998
- Collaborated with other departments to address customer needs and service requests.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Legal Secretary
John Fraze Law Office
01.1995 - 01.1996
- Organized files for court proceedings.
- Filed documents with courts on behalf of attorney.
- Received and placed telephone calls to clients.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
Education
High School Diploma -
Maryville R-11 High School
Maryville, MO05.1994
Skills
- Client Relationships
- Office Organization
- Multidisciplinary Collaboration
- Creative Thinking
- Honest and Dependable
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Leadership
- Decision-Making
- Goal-Driven
- Positive Customer Engagements
- Reliable and Responsible
- Computer Proficiency and Microsoft Office
Certification
- Lean Champion Certificate Bronze, Deluxe-2016
- Lean Champion Certificate Silver 1, Deluxe-2019
- Emergency Response Committee-20 years
- Safety Committee - 25 years
Timeline
In-Plant Liaison
Deluxe
07.1998 - Current
Bank Teller /New Accounts Representative
US Bank
01.1996 - 07.1998
Legal Secretary
John Fraze Law Office
01.1995 - 01.1996
High School Diploma -
Maryville R-11 High School
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