Kimberly Wilson
San Antonio,TX
Summary
Dynamic professional with extensive experience in training development and operational oversight. Known for effective communication and leadership, successfully managing complex logistics and training programs that enhance employee engagement and operational efficiency.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Unit Deployment Manager
Air Force
Lackland AFB, TX
11.2023 - 03.2026
- Managed unit deployment plans and schedules for personnel and equipment.
- Developed deployment checklists to streamline preparation processes.
- Organized travel arrangements for personnel being deployed including flights, lodging, transportation needs.
- Oversaw equipment maintenance to ensure compliance with military standards.
- Provided training sessions on topics related to deployment operations such as operational security protocols.
Training Manager
Air Force
Lackland AFB, TX
11.2023 - 03.2026
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Developed training programs for personnel across various operational areas.
- Coordinated training schedules and logistics for multiple courses simultaneously.
- Organized and coordinated training sessions for new employees.
Logistics Supervisor
Air Force
Lackland AFB, TX
11.2019 - 11.2023
- Coordinated transportation schedules to ensure timely delivery of supplies.
- Monitored the delivery of shipments to ensure on-time arrival at destination.
- Resolved problems that arose during transit by liaising with suppliers and carriers quickly and efficiently.
- Supervised logistics operations for military personnel and equipment distribution.
- Oversaw compliance with military regulations in all logistics activities.
Law Enforcement Desk Sergeant
Air Force
Eielson Air Force Base, Alaska
10.2016 - 10.2019
- Supervised daily operations of law enforcement personnel at military installations.
- Coordinated responses to incidents and emergencies on base grounds.
- Managed communication between units using radio and dispatch systems.
- Reviewed reports and documentation for accuracy and compliance.
Inbound Call Center Representative
American Income Life Insurance Company
Longview, Texas
09.2015 - 04.2016
- Handled high volumes of calls in fast-paced environment, fostering strong client relationships through effective communication.
- Managed inbound customer inquiries regarding insurance policies and claims to ensure accurate resolution.
- Conducted follow-up calls to address outstanding concerns, resulting in improved customer satisfaction.
- Provided accurate information about products and services to customers.
Education
Associate of Applied Science - Criminal Justice
University of Maryland Global Campus
Hyattsville, MD09-2026
Skills
- Deployment planning
- Deployment logistics
- Equipment oversight
- Project management
- Employee training
- Team leadership
- Client relations
Certification
- Basic Instructor
Timeline
Unit Deployment Manager
Air Force
11.2023 - 03.2026
Training Manager
Air Force
11.2023 - 03.2026
Logistics Supervisor
Air Force
11.2019 - 11.2023
Law Enforcement Desk Sergeant
Air Force
10.2016 - 10.2019
Inbound Call Center Representative
American Income Life Insurance Company
09.2015 - 04.2016
Associate of Applied Science - Criminal Justice
University of Maryland Global Campus