Kimberly Winter
Marysville,CA
Summary
Hardworking employee enthusiastic about learning job inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of any tasks and training in position. Motivated to learn, grow and excel in the job
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking secure and stable position. Offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Uber Driver
Self Employed
Yuba City , CA
05.2020 - 10.2022
- Drove customers to and from desired locations and customer service gps
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Checked in with dispatch service and updated with current location.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
Dispatcher
SEKO
Las Vegas, NV
09.2018 - 05.2020
- Directed dispatching, routing and tracking of 27 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 200 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Went 270 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to over 200 daily caller requests with information about assistance and timeframes.
- Coordinated repairs to vehicles to maintain fleet operations.
- Ordered supplies and allocated resources to personnel based on need.
- Responded to over 200 daily caller requests with information about assistance and timeframes
- Closely monitored dispatch board to triage and prioritize over 200
- Closely monitored dispatch board to triage and prioritize over 200 daily calls
- Directed investigations to verify and resolve customer or shipper complaints.
Retail Sales Associate Cashier
OBO Thrift Boutique
Las Vegas, NV
03.2018 - 06.2018
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Connected with customers to support positive transaction experiences and address service concerns.
- Operated POS terminals and cash drawer balancing.
- Processed credit card and debit payments providing accurate charges and credits.
- Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
- Provided warranty information to customers purchasing covered items and services.
- Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
- Delivered consistently accurate orders, special requests and menu alterations.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Helped customers complete purchases, locate items and join reward programs.
- Assisted cu75stomers orders by answering questions and fulfilling requests.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Kept shelves stocked with popular items by tracking trends and requesting new orders.
- Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
- Maintained presentable customer areas with diligent cleaning and proactive recovery management.
- Moved heavy boxes and full merchandise bins up to 75 pounds in weight by maintaining physical strengths and stamina.
- Reviewed and resolved differences between accounting information and cash drawer.
Food Server
Olive Garden
Las Vegas, NV
06.2016 - 11.2018
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Completed table resets by wiping down surfaces and refilling condiments.
- Organized and replenished supplies at food stations to optimize team performance.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Enhanced dining room operations by removing empty dishes, glassware and silverware to shorten bussing times.
- Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery.
- Asked diners about meals to assess satisfaction and collect vital feedback to improve operations.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Collaborated with bar staff to complete alcoholic beverage orders for guests in dining areas.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Added food items, beverages and utensils to trays and immediately delivered to correct rooms
Front Desk Receptionist
LaQuinta Hotel
Las Vegas, NV
07.2012 - 09.2016
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Maintained transaction security by verifying payment cards against identification.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Explained details regarding property to acclimate patrons to resort environment.
- Promoted local entertainment and sporting events and offered details to assist patrons.
Education
Clerical, Administrative - Office
Weber Basin Job Corps
Ogden, Utah02.1996
Skills
- Route Planning and Adjustment
- Effective Communication
- Routing Orders
- Trucking Dispatching
- Route Logs
- Verbal and Written Communication
- Optimizing Routes
- Assisting Drivers
- Customer Rapport
- Documentation and Recordkeeping
- Order Picking and Processing
- Route Determination
- Adjusting Routes
- Driver Relations
- Fuel Logs
- Service Dispatching
- Corrective Actions
- Fuel Efficiency
- Driver Routing
- Damage Prevention
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Uber Driver
Self Employed
05.2020 - 10.2022
Dispatcher
SEKO
09.2018 - 05.2020
Retail Sales Associate Cashier
OBO Thrift Boutique
03.2018 - 06.2018
Food Server
Olive Garden
06.2016 - 11.2018
Front Desk Receptionist
LaQuinta Hotel
07.2012 - 09.2016
Clerical, Administrative - Office
Weber Basin Job Corps
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