Kimberly Wiseman

Drive revenue growth and cultivate strategic partnerships through expert account management, solution selling, and C-level relationship building. With a data-driven approach and creative problem-solving skills, I deliver tailored solutions and consistently exceed revenue targets in SaaS and tech environments, leveraging expertise in CRM systems, partner portals, and data analysis tools.

• Partnership Growth and Revenue - Developed and executed strategic partnerships and growth strategies, resulting in an overall 25-30% increase in revenue and partner-acquired revenue within 12 months.
• High-Value Partnerships - Established flagship partnership: Fostered and secured a multi-year, $1M+ partnership with a Fortune 500 company, expanding market reach, and driving business growth.
• Team Leadership and Productivity - Built and led a high-performing partner team: Built and managed a high-performing team of partner account managers, resulting in a 25% increase in team productivity and a 95% partner satisfaction rate.
• Data-Driven Insights and Retention - Developed and executed data-driven partner insights: Utilized data analytics to develop and execute targeted partner insights, resulting in a 20% increase in partner retention.
• Ecosystem Development - Established and grew a partnership ecosystem with 50+ partners, resulting in a 40% increase in new business opportunities.

Oversaw the success of business units and team members nationwide by sustaining excellent corporate operations and promoting overall team sustainability, business programming, and client retention. Utilized change management expertise to navigate organizational shifts and ensure seamless transitions.

• Transformed Corporate Development: Transformed corporate development for 715 client organizations, serving 1.5 million customers, resulting in a 95% renewal rate, and a 25% increase in client satisfaction.
• Spearheaded Business Excellence Initiatives: Spearheaded business excellence initiatives, integrating corporate software solutions, and promoting best practices, resulting in a 20% increase in operational efficiency.
• Optimized Operations and Budget Management: Optimized operations and co-managed a $65M budget, driving 15% revenue growth, improving business outcomes, and boosting corporate success through data-informed decision-making.
• Developed and implemented customized business development initiatives: collaborated with stakeholders to design and implement customized business development initiatives, driving a 25% increase in new business relationships and a 30% increase in customer referrals.
• Improved Key Metrics through Data-Driven Strategies: Implemented data-driven strategies to improve key metrics, resulting in a 20% increase in local market penetration, and a 15% increase in employee development.

Developed and delivered comprehensive membership programs, drove revenue growth, and improved sales performance. Expertise spans key account management, complex membership cycles, and loyalty program development. Designed training initiatives focused on consultative selling, relationship building, and sales strategy, resulting in enhanced team productivity and sales success.

• Transformed Training and Development: Designed and delivered comprehensive training programs for renewal and retention teams, creating metric-driven business processes, and enhancing communication and data analytics capabilities.
• Accelerated Membership Growth: Developed and implemented membership growth strategies, yielding a 124% increase in uncovered membership revenue within 3 months, while upgrading customer experience and engagement processes.
• Developed Hybrid Engagement Training Model: Created and executed a hybrid engagement training model, combining online marketing programs with membership success strategies to drive renewal and retention.
• Exceeded revenue projections through loyalty optimization, driving brand growth via upselling and cross-selling additional products, and providing training on customer-centric strategies.
• Led cross-functional training initiatives: Led cross-functional training and development initiatives, expanding team members' versatility through cross-training, coaching, and motivating in scalable and interactive customer success strategies.
• Conducted data-driven training needs assessments, analyzing multiple metrics and data sources to measure the impact of retention strategies, examining satisfaction, up-sales, and operational efficiency measures.

Partnered with clients to drive business success by cultivating high-performing teams and inclusive cultures through expert facilitation of organizational development, talent management, and executive coaching. Developed comprehensive strategies focused on delivering quality programs, retaining students and employees, and driving profitability, with an emphasis on centering clients in all short- and long-term planning and program development.

• Revolutionized Retention Strategies: Increased retention and reduced churn by 72% through the strategic prioritization of client concerns, and effective outreach efforts.
• Proactive Market Analysis and Implementation: Conducted ongoing market trend analyses to inform the launch of programs and software initiatives, including SaaS and LMS training.
• Successful Program Launches: Delivered impactful training and curriculum programs, serving up to 55,000 students and 1,200 instructors, with a focus on diverse project scopes.
• Enhanced Course Completion Rates: Improved course retention and reduced drop rates by effectively coordinating Subject Matter Experts and implementing best practices in training delivery.
• Transformed Leadership Development and Team Performance: Designed leadership programs that boosted employee engagement by 35%, increased women's representation in leadership by 20%, and facilitated workshops that reduced project timelines by 25%.