Kimberly Wolfe

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors

Demonstrate a strong understanding that the salon/spa industry is “high touch” and

requires strong interpersonal skills and attention to the needs of others

Provide ongoing recognition, support, and motivation for Guest Care team members

and students

Help maintain a cohesive, cooperative work environment through team building and

motivation

Lead the guest care team in providing excellent services and maximizing school profit

Manage day-to-day operations of the school including opening and closing

procedures, team behavior and customer intake procedures

Interview, hire and train guest care team / Salon/Spa Managers in procedure, policy.

Resolve customer complaints and challenges and provide solutions for team disputes

Read all unifocus surveys, respond to guests and celebrate/coach guest care team as

needed, partner with education manager to celebrate/coach students and staff on all

unifocus survey results

Sales Forecasting: Run reports, analyze business, and ensure goals are provided to all

locations per department including key performance indicators.

Data Management

Appointment Book Management

Inventory Controls

Cost Reduction Drive transactions for service and retail

Work to create a sustainable infrastructure in which sales can grow

Ability to maintain order during times of rapid company growth

Assist in guest care initiatives around developing coaching materials to drive sales

Perform duties as assigned and/or required to meet business needs

Oversee team of stylist, estheticians and

boutique leads and are accountable for all

aspects of services business. Including skincare,

fragrance, prestige cosmetics ,events, guest

satisfaction and operational excellence.

Communicating and providing feedback to field

leadership, including Business Market Trainer.

Increased sales by offering advice on purchases

and promoting additional products.

Mentored member sales team in applying

effective sales techniques and delivering

top-notch customer service.

Managed and motivated member retail team to

give every guest positive and memorable

experiences.

Answered questions about store policies and

concerns to support positive customer

experiences.

Maintained focus during busy times and

delegated tasks to employees to keep business

running smoothly.

Set and exceeded company and personal sale

goals.

Demonstrated and educated customers on

products and application techniques.

Built monthly business plans and events to grow

sales volume.

Processed RTVs and logged shipments to stock

counter.

Coached coworkers on product knowledge