Kimberly Wood
Grove Hill,AL
Summary
Dynamic leader with a proven track record at Tractor Supply Company, enhancing team performance and customer satisfaction through expert training and mentoring. Skilled in inventory management and outstanding communication, I significantly reduced staff turnover and maximized sales. Passionate about fostering team collaboration and efficiency, I excel in fast-paced environments.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
26
26
years of professional experience
Work History
Store Manager
Tractor Supply Company
08.2011 - 10.2024
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Administrative Assistant
Englewood Nursing Home
12.2004 - 12.2009
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Human Resources Assistant
Medline Industries, Inc
01.1999 - 01.2004
- Organized new employee orientation schedules for new hires.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Processed employee termination paperwork at direction of supervisory staff.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Developed and maintained HR policies and procedures.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
BBA - Business Administration
Faulkner University
Montgomery, AL02-2007
Associate of Science - Business
Alabama Southern
Monroeville, AL05-2006
High School Diploma -
Frisco City High School
Frisco City, AL05-1984
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Staff Management
- Employee Scheduling
Timeline
Store Manager
Tractor Supply Company
08.2011 - 10.2024
Administrative Assistant
Englewood Nursing Home
12.2004 - 12.2009
Human Resources Assistant
Medline Industries, Inc
01.1999 - 01.2004
BBA - Business Administration
Faulkner University
Associate of Science - Business
Alabama Southern
High School Diploma -
Frisco City High School