Kimberly Woodard
McAllen,TX
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Escrow Assistant
Amigo Title
533 N Alamo Rd
10.2023 - Current
- Streamlined escrow processes by implementing efficient filing and tracking systems.
- Enhanced client satisfaction by delivering timely and accurate escrow services.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
- Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
- Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Prepared detailed preliminary reports for review, consistently identifying discrepancies before they became issues.
- Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
- Provided exceptional support during audits by ensuring all documentation was accurate, complete, and readily available for review.
- Scheduled signings and gathered required paperwork.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Forwarded title clearing documentation to title officer for approval.
Barista
Starbucks
2908 Nolana Ave, McAllen, TX 78504
10.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Customer Service Representative
Senture
1500 S Jackson Rd, McAllen, TX 78503
05.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Maintained up-to-date knowledge of product and service changes.
Supervisor
Dunkin' Donuts
807 S Jackson Rd Suite A, Pharr, TX 78577
09.2020 - 04.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
Waitress
Wallbangers Burger Bar
8024 N 10th St, McAllen, TX 78504
10.2018 - 09.2020
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate of Arts - Criminal Justice
South Texas College
Mcallen, TX12.2023
High School Diploma -
Sharyland Pioneer High School
Mission, TX06.2018
Skills
- Stocking Supplies and Retail Products
- Employee Performance Evaluations
- Adaptable and Flexible
- POS System Operations
- Workstation Maintenance
- Product Display
- Process Payments
- Cash Register Operation
- Billing and Payment Processing
- Solid Problem Solver
- Credit Card Transactions
- Team Player
Certification
- First Aid/CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Escrow Assistant
Amigo Title
10.2023 - Current
Barista
Starbucks
10.2022 - Current
Customer Service Representative
Senture
05.2021 - 02.2022
Supervisor
Dunkin' Donuts
09.2020 - 04.2021
Waitress
Wallbangers Burger Bar
10.2018 - 09.2020
Associate of Arts - Criminal Justice
South Texas College
High School Diploma -
Sharyland Pioneer High School