Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kimberly Woodard

McAllen,TX

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Escrow Assistant

Amigo Title
10.2023 - Current
  • Streamlined escrow processes by implementing efficient filing and tracking systems.
  • Enhanced client satisfaction by delivering timely and accurate escrow services.
  • Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
  • Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
  • Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
  • Improved communication between clients and agents by promptly addressing inquiries and providing status updates.
  • Maintained organized files for easy access, increasing team efficiency during transaction reviews.
  • Prepared detailed preliminary reports for review, consistently identifying discrepancies before they became issues.
  • Consistently updated client information in company database, keeping records accurate and up-to-date throughout the transaction process.
  • Provided exceptional support during audits by ensuring all documentation was accurate, complete, and readily available for review.
  • Scheduled signings and gathered required paperwork.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Examined purchase and sale agreement for potential items of concern and addressed immediately.
  • Forwarded title clearing documentation to title officer for approval.

Barista

Starbucks
10.2022 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Customer Service Representative

Senture
05.2021 - 02.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Maintained up-to-date knowledge of product and service changes.

Supervisor

Dunkin' Donuts
09.2020 - 04.2021
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Boosted team performance by developing customer service training materials and conducting service training.

Waitress

Wallbangers Burger Bar
10.2018 - 09.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Processed orders and sent to kitchen employees for preparation.

Education

Associate of Arts - Criminal Justice

South Texas College
Mcallen, TX
12.2023

High School Diploma -

Sharyland Pioneer High School
Mission, TX
06.2018

Skills

  • Stocking Supplies and Retail Products
  • Employee Performance Evaluations
  • Adaptable and Flexible
  • POS System Operations
  • Workstation Maintenance
  • Product Display
  • Process Payments
  • Cash Register Operation
  • Billing and Payment Processing
  • Solid Problem Solver
  • Credit Card Transactions
  • Team Player

Certification

  • First Aid/CPR Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Escrow Assistant

Amigo Title
10.2023 - Current

Barista

Starbucks
10.2022 - Current

Customer Service Representative

Senture
05.2021 - 02.2022

Supervisor

Dunkin' Donuts
09.2020 - 04.2021

Waitress

Wallbangers Burger Bar
10.2018 - 09.2020

Associate of Arts - Criminal Justice

South Texas College

High School Diploma -

Sharyland Pioneer High School

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Kimberly Woodard