KIMBERLY TURNER
Saint Petersburg,FL
Summary
I am a hard worker. I strive for excellence in everything I do. I was a stay at home mom while my children were young. I enjoy learning new things. I am patient and a people person. I connect with people on a personal and passionate level to help resolve their problems. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Diligent leader with strong background in retail management. Successfully coordinated store operations and enhanced customer satisfaction. Demonstrated leadership in staff training and inventory management.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Dollar General Corporation
Saint Petersburg, Florida
01.2025 - Current
- Trained and mentored new team members on store policies and operational procedures.
- Assisted in managing daily store operations to ensure a high standard of customer service.
- Implemented inventory management strategies to enhance product availability and reduce stock discrepancies.
- Collaborated with senior management to develop promotional displays that increased customer engagement.
- Analyzed sales data to identify trends, optimizing stock levels and aligning with customer demand.
- Oversaw scheduling and staff assignments to maintain efficient workflow during peak hours.
- Resolved customer inquiries and complaints, reinforcing a positive shopping experience and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Efficient at multitasking
In Home Daycare Provider
Self Employed Services
05.2023 - 09.2024
- Provided a welcoming atmosphere where families felt comfortable entrusting their child’s care.
- Coordinated naptime schedules for multiple children, ensuring an environment conducive to restful sleep.
- Maintained a clean, safe, and organized space for daily activities, ensuring child safety and comfort.
- Tailored daily routines based on individual needs/preferences of each child allowing them flexibility within structured timeframes.
Customer Service Cashier
Sunoco Gas Station
10.2022 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Sales Representative
Matress Outlet of Cape Coral
08.2019 - 01.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL05.1997
Skills
- Critical Thinking
- Active Listening
- Customer Service
- Computer Proficiency
- Conflict Resolution
- Scheduling
- Follow-up skills
- Order Processing
- Inventory management
- Inventory control
- Retail operations
- Stock management
- POS systems
- POS systems operations
- Hiring and training
- Pricing and markdowns
- Goals and performance
Accomplishments
Inventory Specialist
Timeline
Assistant Store Manager
Dollar General Corporation
01.2025 - Current
In Home Daycare Provider
Self Employed Services
05.2023 - 09.2024
Customer Service Cashier
Sunoco Gas Station
10.2022 - 04.2023
Customer Service Sales Representative
Matress Outlet of Cape Coral
08.2019 - 01.2021
High School Diploma -
Kathleen Senior High School