KIMBERLY WOTRING

Assists customers over the phone with iniating, revising or terminating service or scheduling service orders. Facilitates effective communication between departments to resolve customer inquiries efficiently. Ensures timely and accurate responses to customer needs. Resolves customer complaints by utilizing problem-solving skills and city resources effectively. Prepares correspondence to customers, coworkers, supervisors or general public as appropriate.

Assists customers over the phone with iniating, revising or terminating service pr scheduling service orders. Operates a mainframe computer system.

Check patients into the Emergency Room. Obtain insurance and demographics to complete registration process. Monitor and evaluate lobby area. Complete drug screening and alcohol breathalyzer tests when necessary for Workers Compensation claims. Order linen and food supplies weekly. Assists with cleaning and stocking patient rooms.

• Check in patients for appointments. Complete registration and pre certification for appointments. Enter charges for remote device checks.

• Processed all accounts payable/receivable. Maintain all customer files. Assist customers with kitchen schematics. Sorted and cataloged all receipts and entered tax payments. Assisted customers through fax, phone and email. Placed online advertisements and sale ads.

• Provided customer service support for customers shopping online. Placing, tracking, and cancelling orders. Handled any issues customers had with shipping or billing.

• Processed online orders for customers. Assisted customers with shipping, billing or tracking their orders.

• Processed & returned damaged/recalled merchandise. Handled and disposed of hazardous waste. Responsible for training of all associates on hazardous waste cleanup/disposal. Prepared and filed all paperwork regarding any merchandise leaving the store.