Kimberly Wright
Dallas,TX
Summary
Dedicated and highly skilled security/customer service professional with a strong background in both areas. Possessing extensive skills in communication and gathering accurate information. Capable of handling conflicts and providing effective solutions in any situation. Able to deliver the same quality of service that customers expect, while prioritizing finding solutions as the main key to success. Communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patrol Officer
Northpark Security
02.2024 - Current
- Prepared detailed reports documenting daily patrols, incidents encountered, and actions taken during shifts.
- Arrested suspects with appropriate use of force, following departmental guidelines and legal procedures.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Enhanced public safety by patrolling assigned areas and responding to emergency situations promptly.
- Handled crisis situations effectively by utilizing strong communication skills, de-escalation techniques, and sound judgment under pressure.
- Provided assistance to citizens in need, including medical emergencies or vehicle breakdowns, demonstrating compassion and professionalism at all times.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Collaborated with fellow officers for efficient crime prevention and response efforts.
- Participated in specialized training sessions to enhance skills in areas such as firearms proficiency, self-defense tactics, and crisis intervention techniques.
- Assisted in accident investigations, providing support to those involved and ensuring accurate documentation of events.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Conducted thorough searches of individuals or vehicles when required by departmental policies or legal procedures, preserving evidence for potential prosecution purposes.
- Developed positive relationships within the community through outreach programs and regular interaction with citizens.
- Served as a field training officer for new recruits – sharing knowledge gained from experience on patrol-helping them excel in their roles.
- Enhanced community safety by conducting regular patrols in high-risk areas.
- Investigated suspicious activities, leading to prevention of potential crimes.
- Assisted in emergency situations, providing first aid and support until medical teams arrived.
- Responded to emergency calls, providing timely assistance and reducing incident escalation.
- Improved response times to incidents by optimizing patrol routes.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to citizens in need.
- Monitored traffic violations, issuing citations as necessary.
- Handled citation and traffic violation paperwork.
- Conducted searches of individuals, vehicles and premises.
- Monitored criminal activity in community to identify suspicious activity.
- Obtained information from arrested subjects to conduct debriefings.
Security Officer/ Safety Supervisor
Lowes distrabution/ Metro One Security
02.2021 - 12.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Monitored safety practices of new and existing employees.
- Responded to any emergencies as instructed and with utmost efficiency.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Instructed employees on OSHA standards.
Security/Customer Service
Pilgrims Pride/ AgTac Security
11.2015 - 01.2020
- Weighing trucks, verify drivers destination, Answer calls & transfers
- Making sure that all trucks were legal on weights, verify the drivers location, fax information, covering extra shifts, supervising other Officers and making sure things are running correctly
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
UPS/ ABM Security
ABM Security
07.2013 - 12.2014
- ABM security for UPS Hub
- Responsible for verifying identification of employees, provided security for only UPS team being safe, verifying seals on trucks which included taking off and cutting of seals.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and professional ethics guidelines.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Education
Associate of Science - Criminal Justice
NTCC Community College/ Mount Pleasant
Pittsburg, TX06.2014
Skills
- Decision Making
- Teamwork
- Communication
- Problem Solving
- Email Marketing
- Computer Input
- Responding/Follow Ups
- Integrity and Honesty
- Stress Tolerance
- Traffic Control
- Crime Prevention
- Community policing
- Patrol techniques
- Emergency Management
- First Aid
- Case report writing
- Public Safety
- Public disturbance investigation
- Emergency Response
- Motor Vehicle Operation
- Protecting People and Property
- Dispatch Communication
- Property Patrol
- Police reports
- Criminal Investigation
- Accident Investigations
- Report Writing
- Surveillance
- Ground Patrol
- Community Relations
- Issuing Citations
- Problem-Solving
- Time Management
- Problem-solving abilities
- Excellent Communication
Certification
Non-Commissioned Security Officer 2013 to Present
- CPR/AED Certification
- [State] Driver's License
- First Aid Certification
Hobbies and Interests
- Learning New Fields
- Respond and Follow up
- Resolve Issues of others to make life easier
- Present 100% to complete my job
Timeline
Patrol Officer
Northpark Security
02.2024 - Current
Security Officer/ Safety Supervisor
Lowes distrabution/ Metro One Security
02.2021 - 12.2023
Security/Customer Service
Pilgrims Pride/ AgTac Security
11.2015 - 01.2020
UPS/ ABM Security
ABM Security
07.2013 - 12.2014
Associate of Science - Criminal Justice
NTCC Community College/ Mount Pleasant
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