Summary
Overview
Work History
Education
Skills
Timeline
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Kimberly Wright

Kimberly Wright

Everett,WA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work History

House Cleaner

Wright's Construction and Metal Fabrication
08.2015 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Managed daily operations efficiently while maintaining high-quality standards in all aspects of the business.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Oversaw daily business operations and financial decisions to drive profitability and growth.
  • Resolved customer service issues with timely and professional resolutions.
  • Implemented strategic plans to inprove performance and increase client acquisition.
  • Built a strong network of industry contacts to facilitate business growth, explore joint ventures, and secure valuable partnerships.
  • Built loyal account base and long-term business relationships with accounts.

Assistant Manager

Extended Stay America
10.2023 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized hotel environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Lead Housekeeper

Extended Stay America
01.2023 - 10.2023
  • Increased efficiency by cross-training employees in various housekeeping roles, resulting in greater flexibility within the team.
  • Assisted in the development of housekeeping policies and procedures, aligning them with industry best practices to ensure continuous improvement in service delivery standards.
  • Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
  • Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
  • Managed inventory of housekeeping supplies, minimizing waste and lowering expenses through strategic purchasing decisions.
  • Implemented standardized checklists for staff use during room inspections, ensuring consistent quality across all guest accommodations.
  • Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
  • Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping procedures.

Night Auditor

Extended Stay America
10.2022 - 03.2023
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Conducted regular inspections of hotel facilities to ensure compliance with safety regulations and brand guidelines.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.

Porter

Extended Stay America
09.2022 - 12.2022
  • Communicated with coworkers and managers about completed duties.
  • Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
  • Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
  • Cleaned and organized building areas as required.
  • Increased safety standards by promptly addressing any potential hazards or maintenance issues.
  • Streamlined waste management process by timely collection, sorting, and disposal of trash and recycling materials.
  • Assisted with move-ins and move-outs, coordinating with tenants to minimize disruption and maintain property condition.
  • Completed sweeping, mopping, and window-cleaning.
  • Sanitized high-traffic areas and equipment with approved cleaning supplies.

Guest Service Representative

Extended Stay America
06.2022 - 09.2022
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Answered hotel phones with professionalism and directed calls appropriately.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Processed guest check-ins and check-outs following procedures for fast turnover.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Assisted in emergency situations as required while adhering strictly to safety protocols.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.

Housekeeper

Extended Stay America
03.2022 - 06.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.

Education

High School Diploma -

Insight School Of Washington
Tacoma, WA
03.2022

Skills

Money Handling

Customer Relations

Team motivation

Product and service knowledge

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Budget Control
  • Product Management

Timeline

Assistant Manager

Extended Stay America
10.2023 - 10.2024

Lead Housekeeper

Extended Stay America
01.2023 - 10.2023

Night Auditor

Extended Stay America
10.2022 - 03.2023

Porter

Extended Stay America
09.2022 - 12.2022

Guest Service Representative

Extended Stay America
06.2022 - 09.2022

Housekeeper

Extended Stay America
03.2022 - 06.2022

House Cleaner

Wright's Construction and Metal Fabrication
08.2015 - Current

High School Diploma -

Insight School Of Washington

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Kimberly Wright