Kimberly Wright

• Licensed Claims Adjuster.
• Assigned as Team Lead as a result of my adaptability, positive attitude, and ability to maintain efficiency in the fast-paced working environment.
• Assisted in processing claims by gathering necessary documentation and verifying accuracy.
• Supported claims resolution efforts through effective communication with claimants and internal teams.
• Learned to utilize claims management systems for tracking and documenting case progress.
• Participated in training sessions to understand industry regulations and compliance standards.
• Collaborated with colleagues to identify process improvements for claim handling efficiency.
• Maintained organized records of claims files to facilitate quick access and retrieval.
• Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.

While in my position as Investigations Manager, I was also assigned as Lead Representative for OCWI in the AZ CART (Arizona Child Abduction Response Team) collaboration.

• Collaborated with cross-functional teams and departments to develop effective response actions to state-wide child abduction emergencies.
• Attended quarterly and annual trainings to ensure emergency response readiness.
• Collaborated with other state and federal agencies to promote emergency response readiness, trainings, and role responsibilities to set clear expectations for the emergency response incidents.

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Assisted in organizing and overseeing assignments to drive operational excellence; which included monitoring high-priority report intakes and assigning based on capacity and need.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Implemented new policies to streamline activities and better control employee caseloads.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established team priorities, maintained schedules and monitored performance.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Championed best practices in interview techniques, case documentation, safety and risk analysis and determinations, and producing thorough and accurate legal documents such as court petitions and court reports.
• Conducted presentations to educate law enforcement and other partner agencies on best practices for child safety.

• Developed and delivered training programs to enhance employee skills and knowledge for child safety risk analysis and assessments on all felony child abuse reports.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Conducted interviews concerning allegations of felony child abuse, neglect, and/or exploitation. Taught new hires how to conduct these type of interviews as well.
• Trained new hires on joint investigation protocol with local/federal law enforcement agencies and communicated expectations for working with law enforcement partner agencies during assigned investigations. Ensured protocol was followed when documenting criminal charges, allegations, and/or court case data.
• Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.

• Conducted thorough investigations to gather evidence and analyze information for felony child abuse reports.
• Developed detailed reports summarizing findings and recommendations for stakeholders.
• Collaborated with law enforcement agencies to coordinate investigative efforts and share critical information.
• Reviewed case files to ensure accuracy and adherence to regulatory requirements before submission.
• Strategized approaches for complex cases, utilizing advanced analytical tools and techniques.
• Led cross-functional teams in high-stakes investigations, driving initiatives to improve overall case outcomes.
• Documented findings and prepared detailed reports.
• Conducted thorough face-to-face interviews with children, families, neighbors, friends, and suspects, and documented investigative findings.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Testified in court during juvenile dependency proceedings and trials.
• Pursued continuous professional development to stay abreast of latest investigative techniques and technologies.

• Conducted interviews concerning allegations of abuse, neglect, or exploitation of children.
• Conducted thorough face-to-face interviews with children, families, neighbors, friends, and suspects, and documented investigative findings.
• Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
• Maintained thorough case documentations of investigations and prepared reports for department records.
• Consistently met department metrics and policy standards.

• Completed the Arizona Law Enforcement Academy.
• Trained on Arizona State Statutes and Level of Charges.
• Trained on public safety matters.
• Trained on emergency crisis management.
• Trained on de-escalation techniques.

• Tracked and analyzed reports, including reports of online child sexual abuse and exploitation.
• Utilized public records to identify victims of child sexual exploitation and/or the perpetrators.
• Provided detailed reports to state, federal, and international law enforcement agencies.
• Developed data-driven recommendations for management, resulting in informed decision-making and strategic planning.
• Assisted in developing operational policies that aligned with company goals, supporting long-term success.
• Managed multiple projects simultaneously while maintaining strict deadlines and achieving desired outcomes.
• Addressed potential risks proactively through comprehensive risk assessments.
• Collected, arranged, and input information into database system.