Kimberly Wuorio
Laplace,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Assistant Manager
First Heritage Credit
09.2022 - 09.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Reached out to approximately 200+ account holders daily.
- Assist manager in anyway possible
- Used skip tracing and other techniques to locate debtors.
Credit Account Manager
Rent A Center Warehouse & Retail Store
12.2021 - 09.2022
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customers
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Paid attention to detail while completing assignments.
Assistant Store Manager
Big River Enterprises
11.2020 - 12.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bank Teller
IBERIABANK / First Horizon
09.2019 - 11.2020
- Responsible for cash and customer transactions
- Providing account services to customers
- Processing deposits, withdrawals, loan payments, cash advances, and credit card payments
- Educating clients on utilizing the available access channels such as ATM, online banking and other banking services
- Process 25+ customer transactions per hour with extreme attention to detail
- Responsible for auditing ATM and Vault
Assistant Store Manager
Reserve Truck Stop & Casino
09.2012 - 10.2019
- Provide customer service by greeting and assisting customers and responding to inquires and complaints
- Direct and supervise employees, assigned specific duties
- Monitor sales and activities to ensure customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops
- Hire, train and evaluate personnel in sales and service
- Plan and prepare work schedule
Cashier/Caterer
Tod's Catering & Specialty Meats
03.2012 - 09.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Accept payment from customers and make necessary change
- Request and record orders, compute bills with cash register
- Communicate with customers regarding orders, comments, and complaints
- Cater events such as weddings, birthdays, and retirement parties
Education
Phlebotomy
Next Level Education
Laplace, LA07.2021
High School Diploma -
Lutcher High School
Lutcher, LA05.2012
Skills
- Money Handling
- Negotiation
- Staff Management
- Employee Performance Evaluations
- Skip Tracing
- Payment Posting
Timeline
Assistant Manager
First Heritage Credit
09.2022 - 09.2023
Credit Account Manager
Rent A Center Warehouse & Retail Store
12.2021 - 09.2022
Assistant Store Manager
Big River Enterprises
11.2020 - 12.2021
Bank Teller
IBERIABANK / First Horizon
09.2019 - 11.2020
Assistant Store Manager
Reserve Truck Stop & Casino
09.2012 - 10.2019
Cashier/Caterer
Tod's Catering & Specialty Meats
03.2012 - 09.2012
Phlebotomy
Next Level Education
High School Diploma -
Lutcher High School
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