Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Personal Information
Accomplishments
Affiliations
References
Timeline
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Kimberly Wyatt

Winston-Salem,NC

Summary

  • Customer Service/Sales professional with experience in Call Center work, office equipment, inbound and outbound calling.
  • Career highlights include meeting and exceeding all metrics, quality, production, supervising a team of agents.
  • Proven success in a sales and customer service excellent time management skills working with no supervision.
  • More than 5+Carriers, and updated Ahip Certification.
  • Consultative relationship building, resourcefulness and strong written and verbal communication with proven Medical Terminology
  • Navigate many software applications EMR, Salesforce, Microsoft Office, Outlook, Epic, Kronos, Zoom, Web Meet, Social Media, etc.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Direct to Patient Sales

Inogen
Remote
08.2022 - Current
  • Successfully handled interruptions while maintaining productivity in a remote work setting.
  • Implemented strategies to maximize sales performance
  • Demonstrate quick grasp of others' needs and concerns, fostering trust and open communication
  • Led discussions to secure new oxygen sales deals

Sales Manager/Broker

The Gift of Life Insurance Llc
Remote
07.2019 - Current
  • Assist Medicare eligible individuals to select the appropriate Medicare health insurance plan.
  • Incorporating our top-tier assortment of insurance products to present and close insurance policies
  • Adhered to State, Medicaid, and CMS procedures, and Private Insurance Companies rules, and regulations.
  • Successfully offer a range of insurance options to clients including Life, Health, Dental with expertise in presenting and closing
  • Led the effort to recruit, train, manage and coach new agents.

Accounts Receivable Specialist

US Radiology
Charlotte, NC
04.2019 - 11.2020
  • Effectively managed and addressed incoming calls regarding medical billing inquiries, offering comprehensive explanations of invoices.
  • Established communication with Insurance Companies to reconcile accounts.
  • Enhanced efficiency in collections and payment processes by utilizing ACH.
  • Developed and implemented various settlement options.

Member Services Representative

Ambetter Health
Remote
11.2018 - 04.2019
  • Aided members in various tasks such as making payments, accessing medical providers, utilizing the self-service portal effectively, and obtaining new ID cards.
  • Consistently follow HIPAA guidelines, ensuring strict adherence and confidentiality
  • Maintained a seamless flow of care by promptly scheduling appointments
  • Supported both providers and members by offering claims assistance, ICD-9 and ICD-10 prescription information, along with prior authorization details.

Access Outreach Specialist/Scheduler

Atrium Health
Remote
07.2018 - 02.2019
  • Managed and coordinated appointments for a wide range of medical personnel, providing comprehensive instructions to enhance patient experience.
  • Managed incoming refill, lab, and test result requests.
  • Provides support for patient message callbacks and assists with prescription refill inquiries.
  • Identifies and initiates necessary referrals for specialist appointments, procedures, or tests.
  • Proficiently managed intake processes including verifying insurance.

Customer Resource Specialist II (Call Center)

Republic Services
Charlotte, NC
09.2017 - 07.2018
  • Achieved consistent first call resolution by effectively solving various customer issues on inbound calls utilizing expert judgement and skills.
  • Coordinated schedules for missed pickups, bulk pickups, and on-call pickups across various sizes of waste containers.
  • Executed various sales duties such as service reinstatement, payment collection, and explanation of billing processes.

Inside Sales Representative

Coca-Cola Consolidated
Charlotte, NC
05.2016 - 09.2017
  • Engaged in proactive business-to-business communication to drive the sales of Coca-Cola merchandise.
  • Clear and concise explanations of truck delivery process.
  • Collaborated with Delivery Supervisors and Field Sales Reps to enhance operational efficiency
  • Ensured continued team productivity by providing remote support during inclement weather conditions.
  • Successfully oversaw the complete process of lead conversion and sales

Pharmacy Customer Service Professional

Kelly Services/ Blue Cross Blue Shield
Rochester, NY
01.2012 - 05.2012
  • Handled a large volume of customer inquiries, addressing up to 80 calls in queue per minute
  • Provided empathetic solutions to a wide range of customer product complaints.
  • Calmed and resolved volatile customer situations in a professional manner
  • Managed multiple types of customer transactions like fills, refills, vacations and overrides efficiently

Fraud Resolution Representative

Aerotek/Wachovia Bank
Charlotte, NC
06.2010 - 02.2011
  • Utilized exceptional multitasking skills to document, research, and resolve customer service issues
  • Took proactive measures in securing accounts by closing fraudulent ones and creating new accounts.
  • Facilitated the issuance of checks and debit cards for customers' newly established accounts
  • Sent reports to investigations team and replenished customer accounts

Education

Associate of Science in Healthcare Administration - Healthcare Administration

Colorado Technical University
05.2016

Registered Medical Assistant -

Southeastern Institute
11.2011

Skills

  • Call Center
  • Customer Service
  • CSR
  • AR
  • Accounts Payable
  • Accounts Receivable
  • Medical Billing
  • Receivables
  • Epic
  • ICD-10
  • ICD-9
  • Kronos
  • EMR Systems
  • CPT Coding
  • HIPAA
  • Medical Records
  • Insurance Verification
  • Upselling
  • Salesforce
  • Anatomy Knowledge
  • Medical Office Experience
  • Medical Coding
  • Physiology Knowledge
  • Medical Terminology
  • Medical Scheduling
  • Clerical Experience
  • Insurance Sales
  • Sales Management
  • Data Entry
  • Vital Signs
  • Phone Etiquette
  • ACH
  • Cold calling
  • Inside sales
  • Technical support
  • Supervising experience
  • Microsoft Word
  • Microsoft Excel
  • Document management
  • Fraud prevention and detection
  • Recruiting
  • Workforce management
  • Computer networking
  • Leadership
  • Banking
  • B2B sales
  • Direct sales

Certification

  • Insurance Producer License, 12/01/20, 12/01/20
  • Life Insurance License, 12/01/20, 12/01/20
  • Health Insurance License, 12/01/20, 12/01/20
  • National Certified Medical Assistant, Present
  • Medicare Insurance License
  • CPR Certification
  • Life Insurance, 07/01/21, NC

Additional Information

  • RELEVANT SKILLS
  • Ability to adapt communication style to a wide variety of personalities and situations
  • Phenomenal data entry, organizational, problem solving skills

Assessments

Inside sales, Proficient, 06/01/21

Personal Information

  • Relocation: Anywhere
  • Title: Life Health and Medicare Sales Agent

Accomplishments

Compliment call backs and emails from customers.

Manager compliments and kudos

Award for attendance

Award for Going Above and Beyond

Number 1 in conversion rate on my team first quarter

Obtained tier 2 sales in February and March

Affiliations

  • Avid Breast Cancer Advocate
  • Speaking events
  • Youtube and Podcast Host

References

References available upon request.

Timeline

Direct to Patient Sales

Inogen
08.2022 - Current

Sales Manager/Broker

The Gift of Life Insurance Llc
07.2019 - Current

Accounts Receivable Specialist

US Radiology
04.2019 - 11.2020

Member Services Representative

Ambetter Health
11.2018 - 04.2019

Access Outreach Specialist/Scheduler

Atrium Health
07.2018 - 02.2019

Customer Resource Specialist II (Call Center)

Republic Services
09.2017 - 07.2018

Inside Sales Representative

Coca-Cola Consolidated
05.2016 - 09.2017

Pharmacy Customer Service Professional

Kelly Services/ Blue Cross Blue Shield
01.2012 - 05.2012

Fraud Resolution Representative

Aerotek/Wachovia Bank
06.2010 - 02.2011

Associate of Science in Healthcare Administration - Healthcare Administration

Colorado Technical University

Registered Medical Assistant -

Southeastern Institute

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Kimberly Wyatt