Kimberly Wyckoff

• Oversee flight operations for United and Delta while maintaining safety to staff, passengers and aircraft
• Evaluate employee job performance and motivated staff to improve productivity.
• Assist staff with resolving complex customer issues and implementing targeted solutions.
• Provide day-to-day leadership to cultivate environment that exemplified company values.
• Establish positive rapport with customers, managers and customer service team members

to maintain positive and successful work environment.

• Conduct safety audits for United and Delta with reporting on Gensuite and Mocha.
• Assist with financial management, budget management, and payroll activities.

• Have had various management positions in Wegmans: Seafood Team Leader, Service Team Leader, Night Manager and currently Floral Manager.
• Effectively managed inventory controls and re-orders within budget guidelines.
• Managed visual merchandising, maintaining standards and elevating customer experience.
• Implemented strategies to achieve sales targets and increase store profitability.
• Coached, managed and developed teams to provide exceptional service and achieve sales goals.

• Assist United and Delta passengers with the check-in process in the lobby.
• Assist United and Delta passengers and Crew at the gate to prepare for takeoff
• Developed customer relationships and ensured satisfaction with services.
• Participated in ongoing training programs related to job duties or responsibilities.