Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kimberly Xiong

Broken Arrow

Summary

Dynamic Clinical Office Manager with over 14 years of experience in healthcare administration. Proven ability to streamline operations, manage patient scheduling, and maintain compliance with OSHA and HIPAA regulations. Committed to fostering a collaborative environment and delivering exceptional customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Clinical Office Manager

Young People's Clinic
Jenks
04.2011 - Current
  • Supported staff in daily operations and administrative tasks as needed.
  • Communicated with patients regarding insurance coverage and payment options.
  • Assisted in maintaining electronic health records and ensuring data accuracy.
  • Managed patient scheduling and appointment coordination for optimal office flow.
  • Handled incoming calls and directed inquiries to appropriate personnel efficiently.
  • Prepared patient information and documentation for office visits and procedures.
  • Organized office supplies and maintained inventory for smooth operations.
  • Coordinated staff meetings and assisted with agenda preparation as required.
  • Supervised front desk to manage check-ins and check-outs, verify insurance and collect payments.
  • Checked on employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.
  • Developed strategies for improving operational efficiency and optimizing workflow processes.
  • Tracked patient progress data to monitor quality of care provided by the clinic.
  • Assisted with budgeting activities such as forecasting costs, preparing reports and tracking expenses.
  • Analyzed medical records for accuracy and completeness prior to filing or submitting them for reimbursement purposes.
  • Managed PTO by approving, denying and processing requests.
  • Organized meetings between physicians and other healthcare professionals as needed.
  • Partnered with senior operations staff and human resources to expertly handle office or employee issues.
  • Monitored inventory levels of supplies used in the clinic on a regular basis.
  • Coordinated with other departments to provide excellent customer service and facilitate smooth functioning of the office.
  • Participated in various committees related to healthcare administration or policy making.
  • Verified and administered employee timesheets to maintain accurate payroll.
  • Ensured compliance with all applicable regulations, policies, procedures and standards.
  • Reviewed financial statements regularly to identify areas of improvement in cost control measures.
  • Prepared documents necessary for insurance claims processing.
  • Provided guidance and support to staff regarding daily tasks, job responsibilities and goals.
  • Managed day-to-day operations of the clinical office, including scheduling appointments, managing patient records and billing.
  • Responded promptly to inquiries from patients, vendors or other stakeholders.
  • Maintained a clean and organized workspace to ensure efficient workflow.
  • Created weekly and monthly reports on key performance indicators related to the clinic's operations.
  • Served as a liaison between the clinical office and other medical facilities when needed.
  • Developed training materials for new employees on proper use of equipment or software programs.
  • Conducted regular performance reviews with staff members to ensure optimal productivity levels were maintained.
  • Collaborated with external vendors in order to maintain quality services at an affordable rate.
  • Organized and maintained documents, files and records.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Managed busy calendar for executive team, planning and preparing meetings and communications.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
  • Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Coordinated and conducted classes to teach procedures to new staff members.

Education

Bachelor of Science - Health Care Management

Brown Mackie College
Tulsa, OK
05-2013

Associate of Science - Medical Assistant

Broken Mackie College
Tulsa
05-2011

Skills

  • Electronic health records
  • Medical billing
  • Insurance verification
  • Patient scheduling
  • Compliance management
  • Customer service
  • Office administration
  • Budget management
  • Staff training
  • Quality assurance
  • Team leadership
  • Conflict resolution
  • Problem solving
  • Performance evaluation and feedback
  • Strategic planning
  • Effective communication
  • Quality assurance and improvement
  • Inventory control and ordering
  • Medical terminology proficiency
  • Healthcare compliance
  • Professionalism and ethics
  • Vendor relationship management
  • Appointment scheduling
  • Policy development and implementation
  • Budgeting and financial planning
  • Electronic health records management
  • Process improvement initiatives
  • Staff supervision and training
  • Change management strategies
  • Medical billing and coding
  • Patient care coordination
  • Clinical workflow optimization
  • Team building and leadership
  • Regulatory compliance monitoring
  • Data entry and management
  • Emergency preparedness planning
  • Continuous learning and development
  • HIPAA regulations expertise
  • Medical office administration
  • Microsoft office suite proficiency
  • Financial reporting and analysis
  • Project management experience
  • Clinical operations management
  • Recruitment and hiring
  • Insurance coordination
  • Records management
  • Employee training
  • Budgeting expertise
  • Medical terminology
  • Patient relations
  • Healthcare regulations
  • HIPAA compliance
  • Company representation
  • Inventory and supply oversight
  • Personnel needs assessments
  • Meeting coordination
  • Team collaboration
  • Regulatory compliance
  • Sensitive document disposal
  • Resource allocation
  • Human resources management
  • Communications management
  • Inventory control
  • Data analysis
  • Presentation design
  • Resource planning
  • Multitasking capacity
  • Staff supervision
  • Control expenses
  • Crisis management
  • Reliability
  • Process improvement
  • Time management abilities
  • Vendor management
  • Administrative background

Certification

  • Registered Medical Assistant (RMA)
  • BLS Certified

Timeline

Clinical Office Manager

Young People's Clinic
04.2011 - Current

Bachelor of Science - Health Care Management

Brown Mackie College

Associate of Science - Medical Assistant

Broken Mackie College

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