Kimberly Yates
Marshalltown,United States
Summary
Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Lead Substance Abuse Counselor
Substance Abuse Treatment Unit Of Central Iowa
Marshalltown , Iowa
2021.09 - Current
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in outpatient setting.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Provided crisis intervention services when needed.
- Assisted with program development initiatives aimed at improving service delivery models.
- Developed treatment plans based on evidence-based practices and current research findings.
- Ensured that all clinical documentation met state regulations and standards of practice.
- Actively participated in quality assurance activities designed to improve patient outcomes.
- Developed aftercare plans for clients transitioning out of treatment programs.
- Identified treatment goals based on individual diagnosis and history.
- Worked closely with drug court staff in designing treatment plans specific to client needs.
- Ensured clinical practices align with agency standards through supervision of clinicians.
- Demonstrated expertise as a team leader by effectively guiding decision-making processes and implementing best practices.
Special Events Coordinator
United Way Of Marshalltown
Marshalltown, Iowa
2017.01 - 2021.06
- Supervised staff during events and maintained efficient performance.
- Coordinated efficient set-up and clean-up for each event for quick facilities turnarounds.
- Staffed events by maintaining roster of available personnel and reliable service providers.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Arranged project timelines to avoid critical shortages in staff, resources or events spaces.
- Facilitated communication between internal events personnel and external vendors to quickly resolve any conflicts or concerns.
- Managed administrative logistics of events planning, event booking and event promotions.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Customer Service Specialist
Phyllis Mazour State Farm Insurance Agency
Marshalltown, Iowa
1997.11 - 2015.11
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Described product highlights and benefits to help guide purchasing decisions.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Carried out opening and closing functions to meet operational needs underpinning strong customer service.
- Devised innovative strategies to improve customer satisfaction scores and meet company goals.
Education
Bachelor of Arts - Human Services
Buena Vista University
Storm Lake, IA07.2021
Skills
- Crisis Intervention
- Group and Individual Sessions
- Clinical Documentation
- Case Management
- Clinical Assessments
- Crisis Management
- Client Confidentiality
- Intervention Planning
- Clinical Supervision
- Community Involvement
- Suicide Intervention
- Providing Community Referrals
- Defining Treatment Objectives
- Lead Counseling Groups
Certification
- IADC - International Alcohol and Drug Counselor
- Zero Suicide Institute AMSR trained
- CAMS trained for assessing and treating suicidal risk
References
References available upon request.
Timeline
Lead Substance Abuse Counselor
Substance Abuse Treatment Unit Of Central Iowa
2021.09 - Current
Special Events Coordinator
United Way Of Marshalltown
2017.01 - 2021.06
Customer Service Specialist
Phyllis Mazour State Farm Insurance Agency
1997.11 - 2015.11
Bachelor of Arts - Human Services
Buena Vista University
- IADC - International Alcohol and Drug Counselor
- Zero Suicide Institute AMSR trained
- CAMS trained for assessing and treating suicidal risk
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