KIMBERLY YOUNG
Customer Service Representative/ Security Officer
JACKSONVILLE,Florida
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Security Officer
Giddens Security Corporation
JACKSONVILLE, United States
03.2020 - Current
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Reported suspicious activities and persons to law enforcement.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
Loader/ Driver
Fed Ex Ground
JACKSONVILLE, United States
06.2018 - 03.2020
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Obtained customer signatures to complete and process paperwork.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Customer Service Representative
Convergys
JACKSONVILLE, FL
05.2015 - 04.2016
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Patient Care Tech
Florida Community College Jacksonville
Argyle Forrest Blvd 07.2016 - 09.2017
Associate of Arts - Captain of The Post
Security Officer
528 Edgewood Ave 05.2017 - 05.2023
Timeline
Security Officer
Giddens Security Corporation
03.2020 - Current
Loader/ Driver
Fed Ex Ground
06.2018 - 03.2020
Associate of Arts - Captain of The Post
Security Officer
05.2017 - 05.2023
Associate of Science - Patient Care Tech
Florida Community College Jacksonville
07.2016 - 09.2017
Customer Service Representative
Convergys
05.2015 - 04.2016