Kimberly Young
Summary
Experienced, compassionate admissions coordinator who brings more than ten years of customer-facing experience in fast-paced settings. Seeking full-time admissions role in an established SUD treatment organization. Highly adaptable to addressing diverse client needs. Proven history of building trust with clients to promote satisfaction, resolve concerns and foster growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Outpatient Office Manager
Livengrin Foundation
04.2023 - Current
- Scheduling Intakes for Outpatient
- Verification of Benefits
- Serving as the point of contact for all interactions with clinical team members, administrative associates, referral sources and patients.
- Providing information to access financial assistance, legal aid or other resources.
- Receiving and processing laboratory specimen and requisitions/Entering in database.
- Collecting copays
- Taking deposits to bank and tracking daily finances for outpatient program.
- Overseeing office inventory by ordering and shipment receiving.
Admissions Coordinator
Livengrin Foundation
10.2022 - Current
- Answering calls in a professional manner
- Completing Prescreens
- Scheduling admissions
- Verification of Benefits
- Warm Handoff
- Completing/Signing consent forms with patients.
- Fielding questions regarding recover
- Collaborating with admissions team to implement strategies to improve admissions process.
Behavioral Health Technician
Pyramid Healthcare
07.2022 - 10.2022
- Performed searches of resident belongings prior to admissions and throughout stays.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on patients.
- Coordinated lectures and recreational activities for patients.
- Engaged patients in therapeutic groups to promote coping skills, education and life skills.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Customer Service Agent
Serenity Homes
04.2017 - 06.2022
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Managed high-volume of inbound and outbound customer calls.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Trained new hires on services, best practices and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Phlebotomist
Providence Clinical
09.2013 - 02.2017
- Identified patients using proper procedures prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells from blood serum.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Education
Associate of Science - Allied Health
Manor College
Jenkintown, PA06.2006
Skills
- Independent judgement/decision-making
- Intrapersonal
- Conflict resolution
- Compassionate
- Leadership
- Customer service
- Efficient and detail-oriented
- Time management
Certification
- Certified Phlebotomist
- Certified EKG Technician
- CPR Certified
Timeline
Outpatient Office Manager
Livengrin Foundation
04.2023 - Current
Admissions Coordinator
Livengrin Foundation
10.2022 - Current
Behavioral Health Technician
Pyramid Healthcare
07.2022 - 10.2022
Customer Service Agent
Serenity Homes
04.2017 - 06.2022
Phlebotomist
Providence Clinical
09.2013 - 02.2017
Associate of Science - Allied Health
Manor College
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