Summary
Overview
Work History
Education
Skills
Accomplishments
Abstract
Certification
Timeline
Generic

Kimberly Young

Mays Landing,New Jersey

Summary

Competent Phlebotomy Technician with 2 years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Phlebotomist/ Lab Assistant

Shore Medical Center
06.2022 - Current
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
  • Organized daily work based on collection priority.

Phlebotomist

Labcorp
12.2021 - 06.2022
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Reviewed and processed requisitions for laboratory tests.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Team lead of PUIS

Lowes Home Improvement
06.2021 - 12.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.

Mail Carrier

United States Post office
10.2019 - 06.2021
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Distributed mail on foot to residences and businesses, delivering to approximately 100+ customers per shift.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
  • Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
  • Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
  • Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Head Cashier, Sales Floor, CSA, Customer service Sales Specialist

Lowes Home Improvement
03.2015 - 10.2019
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Resolved escalated customer disputes with special actions such as discounts.

Head cashier, Cashier, CSA, Sales associate

Lowes Home Improvement
06.2005 - 10.2010

Education

High school diploma equivalent -

Cape May Tech

Associate of Applied Science - Radiologic Technology

Atlantic Cape Community College
Mays Landing, NJ
05.2026

Skills

  • Venipuncture procedures
  • Specimen handling
  • HIPAA and Standard precautions compliance
  • Computer literate
  • Written, verbal and nonverbal communication
  • Specialize in patient care
  • Patient confidentiality
  • Patient support
  • Medical terminology knowledge
  • Mathematical aptitude
  • Excellent multitasker
  • Strong communication skills

Accomplishments

  • Prestige Medical Solutions - Nationally Certified Phlebotomist - 2021
  • Cape May Tech - High school diploma equivalent - 2019

Abstract

Reliable and friendly health care worker who quickly learns and masters new concepts and skills. I enjoy helping patients with their needs and questions while creating a satisfying experience. My most qualifying attributes are that I am a reliable and punctual employee who possesses an excellent work ethic with more than 2 years in patient care and  16 years in customer service. Areas of expertise include compassionate and professional care, supervising, and exceptional customer service. I have the drive and motivation to always take my career to the next level with continuing my education. My goal is to gain as much knowledge and experience and pass it onto others that have the same drive I do.

Certification

  • PT - Phlebotomy Technician
  • CPR

Timeline

Phlebotomist/ Lab Assistant

Shore Medical Center
06.2022 - Current

Phlebotomist

Labcorp
12.2021 - 06.2022

Team lead of PUIS

Lowes Home Improvement
06.2021 - 12.2021

Mail Carrier

United States Post office
10.2019 - 06.2021

Head Cashier, Sales Floor, CSA, Customer service Sales Specialist

Lowes Home Improvement
03.2015 - 10.2019

Head cashier, Cashier, CSA, Sales associate

Lowes Home Improvement
06.2005 - 10.2010

High school diploma equivalent -

Cape May Tech

Associate of Applied Science - Radiologic Technology

Atlantic Cape Community College

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Kimberly Young