Kimberly Young
Montgomery,AL
Summary
Accomplished Director of Operations at Miles Of Smiles LLC, recognized for leadership excellence and operational efficiency. Demonstrated success in automating tasks and fostering a safety culture, alongside mentoring a high-performing team. Skilled in strategic planning and execution, with a proven ability to adapt and communicate effectively. Achieved significant improvements in operational goals, embodying business management and compassionate support.
Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.
Operations professional with strong background in managing complex projects and driving operational excellence. Known for collaborative approach and commitment to delivering high-quality results. Dependable and adaptable, consistently meeting changing demands of business. Proven skills in strategic planning and team leadership.
Experienced with project management, process optimization, and strategic planning. Utilizes analytical thinking and effective communication to enhance organizational performance. Track record of implementing innovative solutions and leading teams to achieve operational success.
Knowledgeable [Desired Position] with proven track record in optimizing operational efficiency and streamlining processes. Successfully managed large teams and implemented strategic initiatives that improved productivity and reduced costs. Demonstrated leadership and problem-solving skills to drive continuous improvement and achieve organizational goals.
Focused [Job Title] with [Number] years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director of Operations
Miles Of Smiles LLC
01.2017 - 02.2025
- Promoted a culture of safety within the organization by enforcing compliance with established regulations, policies, procedures, as well as conducting regular audits checks.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Achieved company-wide recognition for leadership excellence, mentoring high-performing team that consistently exceeded operational goals and objectives.
- Launched successful initiative to automate repetitive tasks, freeing up staff to focus on strategic projects and value-added activities.
Medical Office Assistant
Angel for the Elderly
05.2015 - 09.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Registered patients and completed associated paperwork for accurate records.
- Used [Software] to schedule appointments for doctor visits and procedures.
Medicial Asst
Olsteen Home Health
01.2007 - 02.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Trehomn Tech
Montgomery ,Al01-1999
Skills
- Business management
- Leadership training
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
Accomplishments
- I have accomplished my CDA In Early Childhood
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team 30 staff members.
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Director of Operations
Miles Of Smiles LLC
01.2017 - 02.2025
Medical Office Assistant
Angel for the Elderly
05.2015 - 09.2021
Medicial Asst
Olsteen Home Health
01.2007 - 02.2013
- First Aid Certification
- CPR/AED Certification
High School Diploma -
Trehomn Tech
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