Kimberly Youngchild

• Cultivated culture of collaboration by implementing regular team meetings and feedback sessions.
• Enhanced patient scheduling systems to optimize staff utilization and decrease wait times.
• Analyzed budgeting practices by identifying cost-saving opportunities and reallocating resources.
• Fostered open lines of communication by implementing regular staff updates and patient feedback systems.
• Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
• Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
• Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
• Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
• Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
• Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
• Consulted with healthcare professionals on business decisions.
• Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.

MyEyeDr.-Reston VA

• Merchandiser for 50+ multi region locations
• Managed Key account vendor relationship management
• Coordinated and executed quarterly training events
• Space planning, site construction and final installation of acquisition and Greenfield locations
• Negotiated contracts with suppliers
• Monitored inventory levels to prevent stockouts and overstock situations.

Chevy Chase Opticians

• Multiple boutique stores with estimated annual revenues of $4M, specializing in luxury Eyewear
• Maximized profitability by optimizing budget allocations and resource management.
• Direct interaction with clients and the community
• Annapolis and Anne Arundel Chamber of Commerce