Kimberly Zamora
Pasadena,TX
Summary
Effective Assistant Property Manager offering excellent skills in communication, interpersonal skills, strong customer service skills, and excellent critical thinking and problem solving skills. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
25
25
years of professional experience
Work History
Assistant Property Manager
Bahia Cove
04.2022 - Current
- Maintaining a high closing ratio, increase occupancy, increase NOI, oversee all office duties
- Collecting rent, data entry, collection accounts, payroll, approval of applications
- Handling resident complaints, actively working on resident retention and renewals, scheduling make readies and overseeing the make ready board, walking ready apartments and property
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Leasing Manager
8181 Med Center
07.2020 - 04.2022
- Touring prospective residents, preparing lease paperwork, taking service request
- Follow up with prospective residents and phone traffic, marketing, resident retention and renewals
- Setting up mini-models, preparing resident activities and attending resident functions
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
Office Manager
America's Energy Choice
08.2018 - 03.2020
- Answering phones, taking messages, dealing with correspondence, complaints and queries
- Organising meetings, preparing letters and contracts, ordering office supplies, filing
- Managing a database, data entry, bank deposits
- O
Assistant Property Manager
Encore On The Bay
11.2014 - 07.2016
- Maintaining a high closing ratio, increase occupancy, increase NOI, oversee all office duties
- Collecting rent, bank deposits, data entry, collection accounts, payroll, approval of applications
- Handling resident complaints, actively working on resident retention and renewals, scheduling make readies and overseeing the make ready board, walking ready apartments and property
Assistant Property Manager
Cooper's Mill
04.2008 - 06.2009
- Maintaining a high closing ratio, increase occupancy, increase NOI, oversee all office duties
- Collecting rent, bank deposits, data entry, collection accounts, payroll, approval of applications
- Handling resident complaints, actively working on resident retention and renewals, scheduling make readies, walking ready apartments and property
Leasing Manager
7979 Westhiemer
12.2006 - 04.2008
- Maintaining a high closing ratio, touring prospective residents, head of marketing
- Delegating duties to office staff, approval of all applications
- Actively working on resident renewals and retention, follow up with prospective residents, selling the property over the phone
- Collected, completed and processed lease applications.
- Monitored performance of individual leasing agents and coached on successful strategies.
Assistant Property Manager
The Lodge at Baybrook
06.1999 - 01.2002
- Leasing on a lease up property, delegating duties to office staff, assisting property manager with all management duties
- Collection rent, bank deposits, data entry, weekly reports, collection accounts, auditing resident files, payroll
- Resident retention, marketing, walking property, attending resident functions, handling resident complaints
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
Leasing Consultant
Las Palmas
02.1999 - 05.1999
- Touring prospective residents, preparing lease paperwork, taking service request
- Follow up with prospective residents and phone traffic, marketing, resident retention and renewals
- Setting up mini-models, preparing resident activities and attending resident functions
Education
Real Estate License -
USA School of Real Estate
High School Diploma -
Clear Lake High School
Skills
- Leasing and Sale
- Excellent Communication and Interpersonal Skills
- Daily Property Operations
- Telephone Etiquette
- Property Management
- Resident Retention
- Digital Marketing
- Strong Customer Service Skills
- Team Leadership
- Excellent Critical Thinking and Problem Solving Skills
- Detail Oriented and Highly Organized
- Skilled in Time Management and the Ability to Prioritize Tasks
Timeline
Assistant Property Manager
Bahia Cove
04.2022 - Current
Leasing Manager
8181 Med Center
07.2020 - 04.2022
Office Manager
America's Energy Choice
08.2018 - 03.2020
Assistant Property Manager
Encore On The Bay
11.2014 - 07.2016
Assistant Property Manager
Cooper's Mill
04.2008 - 06.2009
Leasing Manager
7979 Westhiemer
12.2006 - 04.2008
Assistant Property Manager
The Lodge at Baybrook
06.1999 - 01.2002
Leasing Consultant
Las Palmas
02.1999 - 05.1999
Real Estate License -
USA School of Real Estate
High School Diploma -
Clear Lake High School
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