Summary
Overview
Work History
Education
Skills
Timeline
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KIMBERLY Zamora

Solano County,California

Summary

Highly motivated and compassionate professional with experience in customer service. Skilled in building rapport, providing exceptional care, and ensuring the satisfaction of clients. Proficient in solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements

Overview

26
26
years of professional experience

Work History

Volunteer

Solano Food Bank
Fairfield
06.2020 - Current
  • Sorted and organized donations including fresh fruits and vegetables to be distributed all over Solano County
  • Boxed up canned goods and different food items to create care packages for needy families to enjoy.

Cashier/Customer Service Representative

Smart & Final
Stockton
01.2021 - 01.2024
  • Accurately and precisely filled, maintained and rotated products and displays
  • Eagerly greeted customers with a positive and helpful attitude on the floor
  • Adhered to cash handling policies to improve operational efficiency
  • Cross-trained in several roles so that skills can be utilized in multiple departments as needed
  • Maintained an organized and clean environment
  • Discarded all expired items according to company policy and placed expiry ones on special promotions.

Office Manager

Levasseur Investments
San Francisco
05.2017 - 12.2020
  • Provided customer service between investors and real estate agents
  • Networked to find the best deals in the real estate market for the purpose of investment
  • Oversaw the work of all office employees to ensure they work productively and meet all deadlines and company standards
  • Answered telephone calls and emails in a timely manner as well as troubleshoot conflicts and provide exceptional customer service
  • Monitored office supplies and order new stationery, furniture, appliances and electronics as needed.

Nanny/Personal Assistant

Kristina Basham
Danville
06.2010 - 04.2017
  • Provided full-time care including overnights and long-term care for 2 children from ages 4 years to 11 years old
  • Attended to all of the children's needs and facilitated the completion of homework and school projects while providing guidance as necessary
  • Provided support to family members as a trusted Administrative Assistant, scheduling appointments, creating detailed itineraries daily and for travel, organizing events and running errands
  • Maintained a well-organized home environment for the family including cleaning, cooking, and laundry
  • Performed pet care for multiple animals including dogs, cats, rabbits, and fish.

Distribution Technition/Contract Specialist

Alta Bates Summit Medical Center
Berkeley
03.1998 - 01.2010
  • Maintained inventory and worked all units in the hospital including specialized units such as Emergency, Neonatal Intensive Care, and Surgery
  • Provided excellent STAT service for doctors and nurses by providing supplies on demand
  • Communicated with other hospitals if an item was backordered to maintain inventory
  • Prepared customized spreadsheets for tracking and reporting to management
  • Created a filing system for contracts and communicated with different vendors making sure the contracts were up to date and accurate
  • Took inventory and did patient charges using the Lawson system and routinely stocked Omnicells.

Education

EKG Technition

San Francisco State University
San Francisco, CA
10-2024

Bachelor's - Psychology

California State University, East Bay
Hayward, CA
07.2024

Skills

  • Microsoft Office/Computer Literacy
  • Customer Service Management
  • Verbal/Written Communication
  • Time Management
  • Cash Handling
  • Childcare
  • Pet Care
  • Policy Enforcement
  • Visual Merchandising
  • POS System Proficiency
  • Scheduling
  • Housekeeping
  • Interpersonal Ability
  • Stock Management
  • Issue Resolution
  • Analytical Thinking
  • Inventory
  • Email/Phone Interpersonal Skills
  • Teamwork
  • Research
  • Data Analysis

Timeline

Cashier/Customer Service Representative

Smart & Final
01.2021 - 01.2024

Volunteer

Solano Food Bank
06.2020 - Current

Office Manager

Levasseur Investments
05.2017 - 12.2020

Nanny/Personal Assistant

Kristina Basham
06.2010 - 04.2017

Distribution Technition/Contract Specialist

Alta Bates Summit Medical Center
03.1998 - 01.2010

EKG Technition

San Francisco State University

Bachelor's - Psychology

California State University, East Bay

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KIMBERLY Zamora