Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kimberly Zapata

Dallas

Overview

4
4
years of professional experience

Work History

Customer Service

HFP DALLAS
01.2024 - 02.2025
  • Provided exceptional customer service, resolving guest issues promptly and professionally.
  • Improved team efficiency with thorough training on customer service protocols.
  • Boosted client retention rates through exceptional customer service and personalized experiences.
  • Provided exceptional customer service, resolving patient issues promptly and courteously.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Provided friendly, helpful customer service to over Number customers daily.

Assembler

AER
03.2021 - 05.2024
  • Repaired and reworked hand-tools for shipment to customers
  • Consistently met production deadlines and quality standards to ensure and meet customer specific needs
  • Routinely kept safe and clean workstations, tools, parts, and equipment to avoid unnecessary loss of production time and profit
  • Reported problems with equipment and materials to Assembly Supervisor
  • Adhered to quality control measures in accordance with company policies
  • Worked as a team
  • Increased production efficiency by assembling components quickly and accurately.
  • Enhanced workplace safety by maintaining a clean and organized work area at all times.
  • Maintained high-quality standards with thorough inspections of assembled parts.

Customer Service Representative

LA Fitness
03.2022 - 02.2023
  • Create databases and spreadsheets that improve inventory management and reporting accuracy
  • Type documents such as correspondence, memos, and emails, and prepare daily reports for management
  • Perform clerical duties, such as scheduling appointments, creating profiles, and selling merch
  • Maintain a clean and organized work area and ensure that the fitness center is neat and clean
  • Answer telephones and direct calls where needed
  • Make sure that fitness center members are appropriately logged in to the system
  • Greeted people entering the fitness center and escorted guests

Education

12 -

Nikki Rowe
McAllen, TX

Skills

  • Customer Service
  • Data Entry
  • Microsoft
  • Organizational skills
  • Warehouse experience
  • Assembler
  • Strategic planning and scheduling
  • Time-management skills
  • Verbal and written communication skills
  • Critical thinking skills
  • Quick-learning skills
  • Detail-oriented
  • Coachable
  • Product packaging
  • Heavy lifting
  • Product packing
  • Product assembly
  • Machine operation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service

HFP DALLAS
01.2024 - 02.2025

Customer Service Representative

LA Fitness
03.2022 - 02.2023

Assembler

AER
03.2021 - 05.2024

12 -

Nikki Rowe
Kimberly Zapata