Kimberly Zapata
Dallas
Overview
4
4
years of professional experience
Work History
Customer Service
HFP DALLAS
01.2024 - 02.2025
- Provided exceptional customer service, resolving guest issues promptly and professionally.
- Improved team efficiency with thorough training on customer service protocols.
- Boosted client retention rates through exceptional customer service and personalized experiences.
- Provided exceptional customer service, resolving patient issues promptly and courteously.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Provided friendly, helpful customer service to over Number customers daily.
Assembler
AER
03.2021 - 05.2024
- Repaired and reworked hand-tools for shipment to customers
- Consistently met production deadlines and quality standards to ensure and meet customer specific needs
- Routinely kept safe and clean workstations, tools, parts, and equipment to avoid unnecessary loss of production time and profit
- Reported problems with equipment and materials to Assembly Supervisor
- Adhered to quality control measures in accordance with company policies
- Worked as a team
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
Customer Service Representative
LA Fitness
03.2022 - 02.2023
- Create databases and spreadsheets that improve inventory management and reporting accuracy
- Type documents such as correspondence, memos, and emails, and prepare daily reports for management
- Perform clerical duties, such as scheduling appointments, creating profiles, and selling merch
- Maintain a clean and organized work area and ensure that the fitness center is neat and clean
- Answer telephones and direct calls where needed
- Make sure that fitness center members are appropriately logged in to the system
- Greeted people entering the fitness center and escorted guests
Education
12 -
Nikki Rowe
McAllen, TXSkills
- Customer Service
- Data Entry
- Microsoft
- Organizational skills
- Warehouse experience
- Assembler
- Strategic planning and scheduling
- Time-management skills
- Verbal and written communication skills
- Critical thinking skills
- Quick-learning skills
- Detail-oriented
- Coachable
- Product packaging
- Heavy lifting
- Product packing
- Product assembly
- Machine operation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service
HFP DALLAS
01.2024 - 02.2025
Customer Service Representative
LA Fitness
03.2022 - 02.2023
Assembler
AER
03.2021 - 05.2024
12 -
Nikki Rowe