Kimberly Zapien
Atwater,CA
Summary
Experienced with patient scheduling, appointment coordination, and front desk management. Utilizes effective communication and organizational skills to ensure smooth office operations and positive patient experiences. Knowledge of medical terminology and healthcare procedures, contributing to efficient and compassionate patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Kenichi Miyata General Surgery
12.2024 - Current
- Administered patient care procedures, supporting clinical staff with efficiency and accuracy.
- Coordinated patient scheduling, optimizing appointment flow and minimizing wait times.
- Assisted in medical examinations, ensuring compliance with protocols and maintaining patient comfort.
- Managed electronic health records, improving data retrieval processes for healthcare providers.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Customer Experience Coordinator
Marshalls Retail Store
06.2023 - Current
- Training, mentoring and supporting new members
- Communication skills
- Monitoring team member productivity and providing feedback.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Customer service and conflict resolution skills to ensure positive shopping experience
- Strong leadership ability
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Led cross functional teams to enhance customer satisfaction through targeted initiatives.
Assistant Manager
Baskin Robins
11.2021 - 05.2024
- Leadership and team supervision to support store manager and guide crew members
- Training, coaching and motivating staff to deliver excellent customer service
- Cash handling
- Problem solving and conflict resolution with customers and employees
- Strong communication skills
- Ability to multitask in fast paced, customer focused environment
- Assisted in inventory management, optimizing stock levels and reducing waste.
- Trained new staff on company standards, fostering a collaborative work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Secretary's Assistant
JC General Construstion
02.2019 - 11.2021
- Coordinated scheduling of meetings and appointments for executives.
- Managed office correspondence, ensuring timely communication with clients and vendors.
- Prepared and organized documents for construction project proposals and presentations.
- Maintained accurate records of office expenses and order supplies as needed.
- Expedited document processing by utilizing office equipment such as scanners, photocopiers, and fax machines with proficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Basic bookkeeping and office supply management
Education
No Degree - Radiology
Merced College
Merced, CA05-2028
CMA - Medical Assistant
CAL Regional
Merced, CA12-2024
High School Diploma -
Buhach Colony High School
Atwater, CA06-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Reliable team player
- Procedure assistance
- CPR
- Phlebotomy techniques
- Sterilization techniques
- Fluent in Spanish
Certification
- CMA - Certified Medical Assistant
Languages
Spanish
English
Timeline
Medical Assistant
Kenichi Miyata General Surgery
12.2024 - Current
Customer Experience Coordinator
Marshalls Retail Store
06.2023 - Current
Assistant Manager
Baskin Robins
11.2021 - 05.2024
Secretary's Assistant
JC General Construstion
02.2019 - 11.2021
No Degree - Radiology
Merced College
CMA - Medical Assistant
CAL Regional
High School Diploma -
Buhach Colony High School
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